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Table 1-65: Mishandled-Baggage Reports Filed by Passengers with the Largest U.S. Air Carriers (a)

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  1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
Total mishandled-baggage reports (millions) 2.66 2.20 2.45 2.28 2.32 2.28 2.46 2.28 2.48 2.54 2.74 2.14 1.81 2.20 2.82 2.94 4.08 4.40 3.14 2.10 1.95 1.72 1.78 1.90
Enplaned passengers (domestic) (millions) 395.70 408.47 416.95 407.55 435.67 439.80 464.00 459.83 481.75 499.10 517.47 467.93 471.35 524.52 575.36 442.02 606.60 624.69 595.82 527.83 554.50 514.23 574.61 590.81
Reports per 1,000 passengers 6.73 5.38 5.87 5.60 5.33 5.18 5.30 4.96 5.16 5.08 5.29 4.58 3.84 4.19 4.91 6.64 6.73 7.05 5.26 3.99 3.51 3.35 3.09 3.22

a Data include nonstop scheduled service between points within the United States (including territories) by U.S. air carriers with at least 1% of the total domestic scheduled service passenger revenues and those carriers that report voluntarily. In 2010, the air carriers were Airtran, Alaska, American, American Eagle, Atlantic Southeast, Comair, Continental, Delta, ExpressJet, Frontier, Hawaiian, JetBlue, Mesa, Pinnacle, Skywest, Southwest, United, and US Airways.

NOTES

Domestic system only.

Based on passenger reports of mishandled-baggage, including those that did not subsequently result in claims for compensation.

Since merging with Delta, data for Northwest Airlines are included under Delta as of January 2010.

United Airlines revised its mishandled baggage reports for January 2011 thru October 2011 after the submissions were published in the ATCR. This table reflects these revisions.

Southwest Airlines revised its mishandled baggage reports for January 2011 thru February 2011 after the submissions were published in the ATCR. This table reflects these revisions.

Effective January 2012, data of the merged operations of United Air Lines and Continental Airlines are combined. Effective January 2012, data of the merged operations of ExpressJet Airlines and Atlantic Southeast Airlines are combined.

Effective January 2011, Comair and Pinnacle Airlines are no longer ranked in this table. Totals for January – December 2010 reflect the deletion of Comair and Pinnacle’s data.

Effective January 2012, data of the merged operations of United Air Lines and Continental Airlines are combined, and appear only as United Airlines data.

Effective January 2012, data of the merged operations of ExpressJet Airlines and Atlantic Southeast Airlines are combined, and appear only as ExpressJet Airlines data.

Endeavor Air, formerly Pinnacle Airlines, was ranked for the first time in 1st Quarter of 2013.

SOURCE

U.S. Department of Transportation, Office of Aviation Enforcement and Proceedings, Aviation Consumer Protection Division, Air Travel Consumer Report (Washington, DC: Annual February Issues), Mishandled Baggage Reports Filed by Passengers U. S. Airlines, available at http://www.dot.gov/airconsumer/air-travel-consumer-reports as of Feb. 23, 2014.