Table 1-56. Mishandled-Baggage Reports Filed by Passengers with the Largest U.S. Air Carriersa

Table 1-56. Mishandled-Baggage Reports Filed by Passengers with the Largest U.S. Air Carriersa

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  1990b 1991c 1992 1993 1994 1995 1996 1997 1998 1999
Total mishandled-baggage reports (millions) 2.66 2.20 2.45 2.28 2.32 2.28 2.46 2.28 2.48 2.54
Enplaned passengers (domestic) (millions) 395.7 408.5 417.0 407.5 435.7 439.8 464.0 459.8 481.7 499.1
Reports per 1,000 passengers 6.73 5.38 5.87 5.60 5.33 5.18 5.30 4.96 5.16 5.08

a Data include nonstop, scheduled service between points within the United States (including territories) by the 10 largest U.S. air carriers, i.e., those with at least 1% of the total domestic scheduled service passenger revenues (Alaska, America West, American, Continental, Delta, Northwest, Southwest, TWA, United, and US Airways).
b Includes Pan Am.
c Includes Pan Am and Midway.

NOTES: Domestic system only. Based on passenger reports of mishandled baggage, including those that did not subsequently result in claims for compensation.

SOURCE: U.S. Department of Transportation, Office of the Secretary, Air Travel Consumer Report (Washington, DC: Annual compilation, February).