Table 1-58: Passengers Denied Boarding by the Largest U.S. Air Carriersa (Thousands)

Table 1-58: Passengers Denied Boarding by the Largest U.S. Air Carriersa (Thousands)

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  1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001
BoardedR 420,696 429,190 445,271 449,184 457,286 460,277 480,555 502,960 514,170 523,081 543,344 498,304
Denied boardingb , total 628 646 764 683 824 843 957 1,071 1,136 1,070 1,120 942
Voluntary 561 599 718 632 771 794 899 1,018 1,091 1,024 1,062 899
Involuntary 67 47 46 51 53 49 58 54 45 46 57 43
Percent denied boarding 0.15% 0.15% 0.17% 0.15% 0.18% 0.18% 0.20% 0.21% 0.22% 0.20% 0.21% 0.19%

KEY: R = revised.

a Data are for nonstop scheduled service flights between points within the United States (including territories) by the 10 largest U.S. air carriers, i.e., those with at least 1% of total domestic scheduled-service passenger revenues (Alaska, America West, American, Continental, Delta, Northwest, Southwest, TWA, United, and US Airways). Before 1994, carriers included both majors and national airlines, i.e., airlines with over $100 million in revenue.

b Number of passengers who hold confirmed reservations and are denied boarding ("bumped") from a flight because it is oversold. These figures include only passengers whose oversold flight departs without them; they do not include passengers affected by canceled, delayed, or diverted flights.

SOURCE

U.S. Department of Transportation, Office of the Secretary, Air Travel Consumer Report, (Washington, DC: Annual April issues).