Table 1 Questions Used in This Report - June 2003

Table 1
Questions Used in This Report - June 2003

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Results Margin of Error (+/-) Population Estimates (millions) Sample
In what month and year was your most recent commercial airline flight?        
Less than 3 months ago 20% 1.47 36.2 745
More than 3 months but less than one year ago 19% 1.48 34.8 683
One year ago 2% 0.47 3.1 62
More than one year ago 41% 1.87 74.6 1,460
Have never flown on a commercial airline 18% 1.52 32.0 552
  100%      
The remaining questions were only asked of passengers who had flown in the 12 months prior to the survey (n=1,490).        
Was the primary purpose of your trip business or work related?        
Yes 23% 2.33 16.7 363
No 77%   57.3 1,126
  100%      
Still thinking of your most recent flight, in which of the following sections was your seat located?        
Economy or coach (also called main cabin) 79% 2.37 57.8 1,167
First class section 5% 1.18 3.7 85
No sections on the plane-all seats in same section 15% 2.12 10.9 207
Other 1% 0.54 0.8 17
  100%      
Did the price paid for the airline ticket carry any restrictions? For example, did you have to book your trip two weeks in advance, were you required to stay overnight on a Friday or Saturday, or were you prohibited from changing your ticket without paying a penalty?        
Yes 59% 3.04 38.7 800
No 41%   27.1 513
  100%      
How soon before your most recent flight did you arrive at the airport?        
30 minutes or less 3% 0.97 2.0 44
31-60 minutes 24% 2.44 17.4 354
61-90 minutes 23% 2.41 17.2 358
91-120 minutes 37% 2.77 27.2 550
More than 120 minutes 13% 2.11 9.6 176
  100%      
Average arrival time before departure = 103 minutes   2.51    
How long did you wait in line to check-in at the ticket counter for your most recent flight? [This question was asked for the first time in August 2003.]        
Less than 15 minutes 37% 5.57 26.1 145
15-30 minutes 47% 5.99 33.1 160
More than 30 minutes 16% 4.59 11.2 47
  100%      
Average wait at ticket counter = 22 minutes   2.52    
And again thinking of your most recent flight, where were you issued your boarding pass? [This question was asked for the first time in August 2003.]        
Curbside baggage check-in 13% 3.76 9.8 51
Ticket counter 62% 5.55 46.6 233
Self-service check-in kiosk 12% 3.71 9.0 47
Departure gate 4% 2.15 3.1 17
Internet 6% 2.78 4.5 20
Other 3% 1.93 2.2 11
  100%      
How long did you wait in line to go through the passenger screening checkpoint for your most recent flight? The checkpoint we are referring to is the only one where you must walk through a metal detector and your carry-on items are x-rayed.        
Less than 15 minutes 50% 2.92 36.4 746
15-30 minutes 37% 2.84 27.2 543
More than 30 minutes 13% 1.99 9.2 172
  100%      
Average wait at security checkpoint = 18 minutes   1.18    
How did you feel about the amount of time spent waiting in line at the passenger screening checkpoint?        
Less than you expected 37% 2.81 27.6 557
About what you expected 53% 2.89 38.9 788
More than you expected 10% 1.75 7.2 134
  100%      
How would you rate the thoroughness of the screening process?        
Inadequate 10% 1.75 7.2 145
Adequate 83% 2.25 60.9 1,233
Excessive 8% 1.60 5.5 103
  100%      
How would you describe your level of confidence in the ability of the passenger screeners to keep air travel secure from individuals with hostile intentions? Would you say you have        
No confidence 3% 0.97 2.5 59
Small amount of confidence 15% 2.16 10.9 203
Moderate amount of confidence 49% 2.89 35.7 732
Great deal of confidence 24% 2.50 17.7 354
Total confidence 9% 1.70 6.4 124
  100%      
How satisfied were you with the courtesy of the screeners at the passenger screening checkpoint? Were you        
Very or somewhat unsatisfied 7% 1.44 4.9 96
Neither satisfied nor unsatisfied 12% 1.94 9.0 179
Very or somewhat satisfied 81% 2.29 59.9 1,210
  100%      
How satisfied were you overall with your experience at the passenger screening checkpoint? Were you        
Very or somewhat unsatisfied 7% 1.42 5.1 107
Neither satisfied nor unsatisfied 14% 2.04 10.1 203
Very or somewhat satisfied 79% 2.35 58.5 1,173
  100%      
How consistent have screening procedures been in airports you have departed from? Have they been        
Very or somewhat inconsistent 26% 2.53 18.7 396
Very or somewhat consistent 74%   52.8 1,049
  100%      
Have the changes in passenger screening procedures since September 11, 2002, made you        
Less inclined to travel by commercial airline 25% 1.54 50.0 973
More inclined to travel by commercial airline 8% 0.97 15.7 296
Had no effect 68% 1.68 137.0 2,685
  100%      
Responses for those who have never flown on a commercial airline (n=552)        
Do you have any kind of disability or health impairment?        
Percent with a disability/health impairment who have never flown 26%* 5.36 4.2 89
Percent with NO disability/health impairment who have never flown 16% 1.55 25.9 445
Please stop me when I reach the category that includes your age.        
Percent of 18-24 year olds who have never flown 29%* 5.95 6.6 81
Percent of 25 year olds and older who have never flown 15% 1.48 23.1 448
What is the highest level of education you have completed?        
Percent with high school education or less who have never flown 33%* 3.08 22.7 391
Percent with more than a high school education who have never flown 7% 1.25 7 135
Please stop me when I reach the category that includes your total household annual income for last calendar year, that is, 2002.        
Percent with household income of 37%* 4.11 14.1 252
Percent with household income of $30,000 or more who have never flown 9% 1.41 10.4 188

* Differences are significant at p

NOTE: Percentages may not sum to 100 percent due to independent rounding. Response values for "Dont know" and "Refused" are not included in the table."

Source: US Department of Transportation, Bureau of Transportation Statistics, Omnibus Household Survey. Data from the February, April, June, and August 2003 surveys have been combined. Data cover activities for the month prior to the survey.