Department of Transportation, Bureau of Transportation Statistics, Office of Airline
Issue Date: June 1, 2004
Effective Date: Immediately
BTS Form 251, “Report of Passengers Denied Confirmed Space,” requires carriers with operations covered by the Department’s Oversales rule (14 CFR Part 250) to report oversales data to the Bureau of Transportation Statistics (BTS). This requirement applies to domestic and international scheduled-service flight segments operated by U.S. and foreign air carriers using aircraft with a passenger capacity of more than 60 seats with respect to flight segments departing from a point in the United States.
BTS has made some minor clarifications to the instructions that accompany Form 251 (see attachment). Editorial changes to enhance clarity have been made in the fourth and fifth sentences of paragraph (A) and the first sentence of paragraph (B). A new sixth sentence has been added to paragraph (A) to clarify the existing requirement that data for a nonstop flight segment that departed from a U.S. point are to be reported even if that flight segment is part of a flight that originated outside the United States. In paragraph (D), the word “compensation” has been substituted for “payment” to make it clear that the compensation that carriers offer to prospective volunteers on an oversold flight need not be a monetary payment. For example, it could be a voucher for future transportation. Also, paragraph (F), Line 8 was changed to clarify that compensation paid only includes check or cash payments.
If you have any questions, please contact Mr. Bernie Stankus at (202) 366-4387 or e-mail him at firstname.lastname@example.org.
This action is taken under authority delegated in 14 CFR Part 385.19(b) of the Department's Organizational Regulations.
Donald W. Bright
U.S. Department of Transportation, Bureau of Transportation Statistics
OMB No. 2138-0018
Name of Air Carrier: ________________
OAG Carrier Code: ___________________
Quarter ended: ______________________
This form should be mailed within 30 days after the calendar quarter to:
Data Administration Division, Office of Airline Information, BTS, U.S. Department of Transportation, 400 7th Street, SW, Washington, DC 20590-0001.
|1.||Number of passengers who were denied boarding involuntarily who qualified for denied boarding compensation and:|
|(a) were given alternate transportation within the meaning of 250.5.|
|(b) were not given such alternate transportation.|
|2.||Number of passengers denied boarding involuntarily who did not qualify for denied boarding compensation due to:|
|(a) accommodation on another flight that arrived within 1 hour after the scheduled arrival time of the original flight.|
|(b) substitution of smaller capacity equipment.|
|(c) failure of passenger to comply with ticketing, check-in, or reconfirmation procedures, or to be acceptable for transportation under carrier's tariff or contract of carriage.|
|3.||TOTAL NUMBER DENIED BOARDING INVOLUNTARILY|
|4.||Number of passengers denied boarding involuntarily who actually received compensation*|
|5.||Number of passengers who volunteered to give up reserved space in exchange for a payment of the carrier's choosing.|
|6.||Number of passengers accommodated in another section of the aircraft:|
|8.||Amount of compensation paid to passengers who:|
|(a) were denied boarding involuntarily and were given alternate transportation within meaning of 250.5 (see item 1(a) above).|
|(b) were denied boarding involuntarily and were not given alternate transportation (see item 1(b) above).|
|(c) volunteered for denied boarding (see item 5 above).|
I, the undersigned (Title) _________________________________________ of the above-named carrier, certify that the above report has been examined by me and to the best of my knowledge and belief is a true, correct and complete report for the period stated.
* If any passengers qualified for denied boarding compensation but were not offered compensation, attach a statement as to the number of such passengers and an explanation of why the offer was not made.
Estimated burden - 1 to 10 hours with the average being 4 hours. Comments regarding reporting burden or any aspect of this data collection should be sent to this office.
BTS Form 251
Formerly CAB and RSPA Form 251