F0050.

Hello, my name is _______ and I’m calling on behalf of the United States Department of Transportation about an important national study on transportation issues. (This is not a sales call.)
I have a few questions to ask you. Have I reached [telephone number]?

1. Yes
2. No - Sorry, I must have dialed incorrectly. Goodbye

TERMINATE CALL

F0100.

Is this phone for a home, a business, or both?

1. Home - go to F0200
2. Business
3. Both home and business - go to F0200

F0150.

Sorry, I’m trying to reach a residence. Goodbye.
TERMINATE CALL

F0200.

Are you a household member who is at least 18 years old?

1. Yes - go to F0350
2. No

F0250.

May I please speak to a household member who is at least 18 years old?

1. Yes - go to F0350
2. No

F0300.

When would be a good time to call back to speak with someone who is at least 18 years old?
SCHEDULE CALL BACK

F0351.

IF INTERVIEWER IS SPEAKING WITH A NEW RESPONDENT, BEGIN BY REPEATING F0050 (OMITTING "HAVE I REACHED [TELEPHONE NUMBER]?) THEN SAY...This study is designed to select one household adult to answer the questions. We choose that person based on birthdays, so I need to talk with the person living there now, aged 18 years or older, who will have a birthday next. What is the first name of that person?
Name ___________________ TYPE IN PERSON’S FIRST NAME.

F0400.

May I please speak with [insert name]?

1. Yes
2. No - go to F0500

F0451.

REPEAT F0050 IF NECESSARY. THEN SAY...This voluntary study asks about important transportation issues such as safety, congestion and air travel delays. Your answers will be kept completely confidential and used only for statistical summaries. The survey is authorized by law (Title 49, Section 111c2 of the United States Code) and will take only about 15 minutes. Do you have any questions before we begin?

1. Yes - go to F0550
2. No - go to F0600

F0500.

When would be a good time to call back to speak to [insert name]?SCHEDULE CALL BACK

F0550.

ADDRESS QUESTIONS OR USE REFUSAL CONVERSION TECHNIQUES IS RESPONDENT WILLING TO CONTINUE?

1. Yes
2. No - THANK RESPONDENT AND TERMINATE

F0600.

Fine, then let’s get started. For quality purposes, my supervisor may monitor this call.ENTER "1" TO PROCEED, OR ENTER "2" TO SCHEDULE CALL BACK

1. Proceed - go to G0050
2. SCHEDULE CALL BACK

G0050.

First I need to identify all the kinds of transportation you used either for personal or for business travel last month.
REPEAT AS NECESSARY:
During [last month], did you:

Yes   No

G0101

Drive or ride in a personal vehicle that is NOT USED as an organized carpool or vanpool?(Examples of personal vehicles include a car, van, SUV, pickup truck, RV.)

1    2

G0150

Drive or ride in an organized carpool or vanpool?

1    2

G0301

Ride on any public transit within city or metropolitan area? Examples of public transit include a bus, train, subway, light rail, commuter bus or rail from suburb-to-city.

1    2

G0201

Ride on a city-to-city bus, such as a Greyhound?

1    2

G0251

Ride a city-to-city train, such as an AMTRAK?

1    2

G0350

Fly on a commercial airplane?

1    2

G0401

Fly on a charter, private, or corporate airplane or helicopter?

1    2

G0451

Drive or ride on a motorcycle, including a motorized scooter or motorized bicycle?

1    2

G0500

Ride a bicycle?

1    2

G0550

Walk, run, or jog at least one time outside for 10 minutes or more? (such as to a store or park)

1    2

G0600

Ride on a commercial boat, ship, or ferry? (Please exclude cruise ships)

1    2

G0651

Operate or ride on a personal watercraft such as a jetski or skidoo?

1    2

G0701

Operate or ride in a recreational boat such as a sailboat, motorboat, or yacht?

1    2

G0750

Use any other means of transportation? (for example a taxi, limousine, charter or tour bus, hotel or airport shuttle)
BEFORE CODING, ENSURE THAT ANSWER CANNOT BE INCLUDED IN ONE OF THE OTHER CATEGORIES)

1    2

G0800.

You said you did not use public transit last month. Please tell me the main reason you did not use it. (CODE THE FIRST REASON GIVEN. IF RESPONSE IS "I DON’T KNOW", "I DON’T LIKE IT," OR "I DON’T NEED IT" PROBE FOR A SPECIFIC REASON)(DO NOT READ LIST)

1. Prefer my own vehicle
2. I am retired/not working/not in school
3. Need to make multiple stops to/from work/school
4. No public transit available in the local area
5. Don’t understand/know routes and schedules
6. Not convenient (doesn’t go where I need to)
7. Not flexible (doesn’t go when I need to)
8. Takes too much time
9. Distance from home to stops is too great
10. Uncomfortable riding with strangers
11. Costs too much
12. Unreliable
13. Unsafe
15. Health/disability/physical limitations
14. Other - SPECIFY ______________________

G0851.

You said you used a [transportation type] in [last month]. How many days did you use it? (RECORD NUMBER) ____ days

G0901.

And of these days, how many were for business? RECORD NUMBER _____ daysIf G0500 (bicycle) = 1, ask G0950-G1051. Otherwise, go to next transportation type used.

G0951.

Primarily for what purpose did you use it? (DO NOT READ LIST)(RECORD ONLY ONE)

1. Commuting to work or school,
2. Recreation,
3. Exercise/for my health,
4. Personal errands, (to the store, post office, and so on)
6. Required for my job
5. Some other purpose - SPECIFY _________________________

G1000.

And on a typical day, about how much time did you spend bicycling? _____ hours and _____ minutes
CATI system must ensure an entry for both hours and minutes.

G1051.

Did you bicycle mostly on: (READ LIST) (RECORD ONLY ONE)

1. Paved roads, not on shoulder,
2. Shoulders of paved roads,
3. Bike lanes on roads,
4. Sidewalks, walking paths or trails,
5. Bike paths or trails,
6. Unpaved roads (for example dirt, gravel, sand),
7. Grass, or
8. Other - SPECIFY ____________________

If G0550 (walk...) = 1, ask G1101-G1201. Otherwise, go to next transportation type used.

G1101.

Primarily for what purpose did you walk, run, or jog? (DO NOT READ LIST)(RECORD ONLY ONE)

1. Commuting to work or school,
2. Recreation,
3. Exercise/for my health
4. Personal errands, (to the store, post office, walking the dog, and so on)
6. Required for my job
5. Some other purpose - SPECIFY _________________________

G1150.

And on a typical day, about how much time did you spend walking, running, or jogging? _____ hours and _____ minutesCATI system must ensure entry for both hours and minutes

G1201.

Did you walk, run, or jog mostly on: (READ LIST) (RECORD ONLY ONE)

1. Paved roads, not on shoulder,
2. Shoulders of paved roads,
3. Bike lanes on roads,
4. Sidewalks, walking paths or trails,
5. Bike paths or trails,
6. Unpaved roads (for example dirt, gravel, sand),
9. Track,
7. Grass, or
8. Other - SPECIFY ___________________

If G0651 (personal watercraft)=1, ask G1250. Otherwise, go to next transportation type used.

G1250.

Altogether, about how much time did you spend using personal watercraft last month? ____ hours and ___ minutes

G1256.

Altogether, about how much time did you spend on the water last month? ____ hours and ____ minutes

G1301.

Now I need to ask about transportation-related crashes or other accidents you may have experienced over the past year. PRESS "ENTER" TO CONTINUE

G1351.

Have you been in any kind of transportation-related crashes or other accidents since [month, 13 months ago]?

1. Yes
2. No - skip to next section.

G1401.

How many? (RECORD NUMBER) _____ crashes or accidents

G1451.

Thinking about [this / the most recent] crash or accident, what kind of transportation were you using? (DO NOT READ LIST)(RECORD ONLY ONE)

1. Personal vehicle (example: car, van, SUV, pickup truck, RV)
2. Organized carpool or vanpool
3. City-to-city bus (example: Greyhound)
4. City-to-city train (example: AMTRAK)
5. Public transit within city or metropolitan area (example: bus, train, subway, light rail, commuter bus or rail from suburb to city)
6. Commercial airplane
7. Charter, private or corporate airplane
8. Motorcycle, including motorized scooter or motorized bicycle
9. Bicycle
10. Walking, running, or jogging
11. Commercial boat, ship or ferry
12. Personal watercraft (example: jetski or skidoo)
13. Recreational boat (example: sailboat, motorboat, yacht)

1. Other - Specify ________________________

G1501.

In [this / the most recent] crash or accident, what injuries did you sustain? PROBE: Anything else? (DO NOT READ LIST)(RECORD ALL THAT APPLY)

1. None - skip to next section.
2. Cuts, abrasions
3. Muscle pull, strain, sprain
4. Broken bones
5. Neck injury
6. Back injury
7. Concussion or head injury
8. Damage to internal organs
9. Other - SPECIFY ________________________

B0050.

The next questions are about commuting. PRESS "ENTER" TO CONTINUE

B0101.

Last month did you commute, that is, travel routinely from home to work or to school? (EXCLUDE TELECOMMUTING)

1. Yes
2. No - skip to B0600

B0151.

Altogether, about how many days did you commute? (DO NOT READ LIST)

1. 29-31 days/month
2. 22-28 days/month
3. 15-21 days/month
4. 8-14 days/month
5. 1-7 days/month

B0201.

Did you commute from home to work, to school, or both?

1. To work - skip to B0301
2. To school - skip to B0451
3. Both to work and to school - go to B0251

B0251.

Which statement best describes your most frequent commuting pattern: (READ LIST)(RECORD ONLY ONE)

1. You go to work and to school on different days,
2. You go to work, then directly to school
3. You go to work, then home, then to school,
4. You go to school, then directly to work
5. You go to school, then home, then to work, or
6. Something else - Specify _____________________

B0301.

To get to work on an average day last month, what are all the types of transportation you used? PROBE: Anything else?(DO NOT READ LIST)(RECORD ALL THAT APPLY)

1. Personal vehicle (example: car, van, SUV, pickup truck, RV)
2. Organized carpool or vanpool
3. City-to-city bus (example: Greyhound)
4. City-to-city train (example: AMTRAK)
5. Public transit within city or metropolitan area (example: bus, train, subway, light rail, commuter bus or rail from suburb to city)
6. Commercial airplane
7. Charter, private or corporate airplane
8. Motorcycle, including motorized scooter or motorized bicycle
9. Bicycle
10. Walking, running, or jogging
11. Commercial boat, ship or ferry
12. Other - Specify ________________________

B0351.

How much time did the door-to-door trip to work usually take, one way?IF RESPONDENT USED MORE THAN ONE TYPE OF TRANSPORTATION, OBTAIN THE TIME FOR THE ENTIRE TRIP. IF TRANSPORTATION TYPE DIFFERS BY DAY, RECORD THE USUAL TRIP TIME FOR THE TRIP TYPE THAT OCCURS MOST FREQUENTLY. _____ hours and_____ minutesCATI system must ensure entry for both hours and minutesIf B0201=1, skip to B0600.

B0451.

To get to school on an average day last month, what are all the types of transportation you used? PROBE: Anything else?(DO NOT READ LIST)(RECORD ALL THAT APPLY)

1. Personal vehicle (example: car, van, SUV, pickup truck, RV)
2. Organized carpool or vanpool
3. City-to-city bus (example: Greyhound)
4. City-to-city train (example: AMTRAK)
5. Public transit within city or metropolitan area (example: bus, train, subway, light rail, commuter bus or rail from suburb to city)
6. Commercial airplane
7. Charter, private or corporate airplane
8. Motorcycle, including motorized scooter or motorized bicycle
9. Bicycle
10. Walking, running, or jogging
11. Commercial boat, ship or ferry
12. Other - Specify ________________________

B0501.

How much time did the door-to-door trip to school usually take, one way? _____ hours and_____ minutesIF RESPONDENT USED MORE THAN ONE TYPE OF TRANSPORTATION, OBTAIN THE TIME FOR THE ENTIRE TRIP.CATI system must ensure entry for both hours and minutes

B0600.

Now I have a couple of questions about how gasoline prices may have affected you during the past few months. PRESS "ENTER" TO PROCEED.

B0650.

Have you made any changes in your transportation use since [month, 6 months ago] because of gas prices?

1. Yes
2. No - skip to next section.

B0700.

What changes have you made? PROBE: Anything else? (DO NOT READ LIST)(RECORD ALL THAT APPLY)

1. Drive less frequently
2. Use public transit more
3. Walk more
4. Bicycle more
5. Combine local errand trips
6. Change travel plans (reduced number of trips, selected closer destination, etc.)
7. Cancel vacation travel plans
8. Increase vehicle maintenance (tire air pressure, tune-ups)
9. Comparison-shop for best prices on gasoline
10. Change to lower octane gas
11. Drive or purchase more fuel-efficient vehicle
12. Other - SPECIFY _________________

SM0050.

Now I want to ask your opinion on some transportation issues related to mobility.PRESS "ENTER" TO PROCEED.

SM0100.

Did you experience any significant travel delays while using any types of transportation during [last month]?

1. Yes
2. No - skip to next section.

SM0150.

Thinking about the kinds of delays you experienced most often, what type of transportation were you using? (DO NOT READ LIST)(RECORD ONLY ONE)

1. Personal vehicle (example: car, van, SUV, pickup truck, RV)
2. Organized carpool or vanpool
3. City-to-city bus (example: Greyhound)
4. City-to-city train (example: AMTRAK)
5. Public transit within city or metropolitan area (example: bus, train, subway, light rail, commuter bus or rail from suburb to city)
6. Commercial airplane
7. Charter, private or corporate airplane
8. Motorcycle, including motorized scooter or motorized bicycle
9. Bicycle
10. Walking, running, or jogging
11. Commercial boat, ship or ferry
12. Other - Specify ________________________

SM0200.

What was the most frequent cause of the delays you experienced last month while using [mode from SM0150]? (DO NOT READ LIST)(RECORD ONLY ONE)

1. Traffic volume
2. Crashes or Accidents
3. Construction, repairs, or detours
4. Weather
5. Blocked intersections
6. Ill-timed traffic lights
7. Other - Specify _____________________

SM0250.

What was the most frequent cause of the delays you experienced last month while using [mode from SM0150]?

1. Weather (snow, ice, fog, flooding, storms, etc.)
2. Mechanical problems (bus/train/plane/boat broke down)
3. Capacity problems (bus/train/plane/boat filled to capacity so respondent could not get on)
4. Construction, repairs, detours (on roads, rails, runways, docks)
5. Congestion (on roads, rails, runways, docks)
6. Crime, fire, or security incidents
7. Other - Specify ____________

SM0300.

Thinking about the delays you experienced last month while using [mode from SM0150], please tell me whether the delays caused you to:(READ LIST)

Yes    No

SM0350

Change the time of day you traveled

1    2

SM0400

Change the type of transportation you used

1    2

SM0450

Change the route you took to reach your destination

1    2

SM0500

Postpone your travel to another day

1    2

SM0550

Cancel your trip entirely

1    2

T0050.

The next questions are about contacts you may have had with government agencies over the past year.
PRESS "ENTER" TO CONTINUE

T0101.

Have you contacted any Federal, state, or local government transportation agency about any subject related to transportation since [month, 13 months ago]?

1. Yes
2. No - skip to next section.
3. Don’t remember - skip to next section.

T0151.

Thinking back to your most recent contact, primarily why did you contact the government? (IF RESPONDENT CANNOT RECALL REASON FOR CONTACT, READ LIST)(RECORD ONLY ONE)

1. Driver permit, license or training
2. Tags or registration
3. Pot holes, pavement problems, speed bumps, speed limits
4. Road rage, aggressive or drunk driving
5. Report an accident, speeding, or other violation observed
6. Snow, trash or debris removal
7. Car/truck/SUV crash tests, recalls, rollover, tires, airbags
8. Vehicle safety ratings
9. Baby or child seats
10. Airline service, delays, complaints or noise
11. Railroads, railroad crossings, or noise
12. Boating, boat safety, vessel documentation
13. Transportation data or statistics
14. Pipelines, hazardous materials
15. Other - Specify ______________

T0200.

How did you contact the agency? Anything else? (DO NOT READ LIST)(RECORD ALL THAT APPLY)

1. Telephone, including a hotline
2. Internet/world-wide web, e-mail
3. (Regular) mail
4. In person
5. Other - SPECIFY _______________

T0250.

What was the name of the agency you contacted? (IF RESPONDENT CANNOT RECALL AGENCY NAME, READ LIST)(RECORD ONLY ONE) Federal Agency:

1. Bureau of Transportation Statistics (BTS)
2. Congress (United States Senate or House of Representatives)
3. Federal Aviation Administration (FAA)
4. Federal Railroad Administration (FRA)
5. Federal Motor Carrier Safety Administration (FMCSA)
6. Federal Transit Administration (FTA)
7. Federal Highway Administration (FHWA)
8. Maritime Administration (MARAD)
9. National Highway Traffic Safety Administration (NHTSA)
10. Research and Special Programs Administration (RSPA)
11. Secretary of the US Department of Transportation (OST)
INCLUDE IN THIS CATEGORY RESPONSES OF NORMAN MINETA, AVIATION CONSUMER PROTECTION DIVISION, OR SIMILAR RESPONSES FOR OST DIVISIONS
12. St. Lawrence Seaway Development Corporation
13. United States Coast Guard
State or Local Agency:
14. State Department of Motor Vehicles (DMV, MVA)
15. City, County, Township or Parish Government office
16. County or Local Police, Sheriff
17. Public Transit Agency
18. State Department of Transportation (State DOT)
19. State Legislature (State Senate, Delegates, Representatives)
20. State Police, State Patrol, Highway Patrol
21. Some Other Agency - Specify ______________
22. Don’t know/don’t remember

T0301.

To improve customer satisfaction in Federal agencies, we would like to know about your experience with [agency from T0250]. Using a scale from 1-5 where "1" means you strongly disagree and "5" means you strongly agree, please tell me, based on your contact with the [agency from T0250] to what extent you agree with these statements: (READ LIST)
(IF NECESSARY, SAY, "YOU CAN USE ANY NUMBER FROM 1 TO 5)

Strongly Disagree      Strongly Agree      NA

T0351

It was easy for you to locate the right source for the information or services you needed

1   2   3   4   5   6

T0401

The people you dealt with were courteous and professional

1   2   3   4   5   6

T0451

You got a timely response

1   2   3   4   5   6

T0501

Overall, you were satisfied with the service you received

1   2   3   4   5   6

M0050.

The next questions are of interest to specific agencies within the United States Department of Transportation.

M0060.

First I have a couple of questions about the United States Coast Guard.
PRESS "ENTER" TO CONTINUE

MCG0100.

Are you aware of the kinds of services the Coast Guard provides?

1. Yes
2. No - skip to MNH0201.

MCG0151.

Which Coast Guard services are you aware of?
PROBE: Anything else?
(DO NOT READ LIST) (RECORD ALL THAT APPLY)

1. Search and rescue operations
2. Commercial vessel safety
3. Maritime worker safety
4. Public safety
5. Orderly waterways
6. Recreational boating safety
7. Drug "busts" (interdiction)
8. Aliens (undocumented migrants interdiction)
9. Foreign fishing vessel incursions on US EEZ
10. Oil spills and/or Pollution
11. Marine debris
12. Living marine resources
13. Vessel traffic
14. Navigation aids
15. Ice operations
16. Military operations
17. Other - Specify _____________________

MNH0201.

Now I have some questions from the National Highway Traffic Safety Administration. Each of these statements asks for your opinion using the same 1-5 scale as before, where "1" means you strongly disagree and "5" means you strongly agree. Please tell me to what extent you agree that...Strongly Strongly N/ADisagree Agree

MNH0205

To remind occupants who are not wearing their seat belts, vehicles should be equipped with reminder lights or audible signals that periodically display or sound while the vehicle is in motion.

1   2   3   4   5   6

MNH0210

There should be a law in my state requiring that children use booster seats when they outgrow their forward-facing car seats. (Booster seats are sometimes used for children aged 4 and older who have outgrown their forward-facing child safety seats.)

1   2   3   4   5   6

D0050.

This final section asks for information to help us summarize the survey results. No identifying information about you or your household will ever be released or published.
PRESS "ENTER" TO CONTINUE.

D0060.

How many licensed vehicles are available for regular use by members of your household?ENTER NUMBER ______

D0100.

Do you currently have a disability or health condition that limits your use of transportation?

1. Yes
2. No

D0251.

How many people aged 18 or older live in your household, including yourself?
RECORD NUMBER_____ people

D0300.

Please stop me when I reach the category that includes your age: (READ LIST UNTIL RESPONDENT STOPS YOU TO SELECT A CATEGORY)

1. 18 to 24 years
2. 25 to 34
3. 35 to 44
4. 45 to 54
5. 55 to 64
6. 65 to 74
7. 75 or older

D0350.

(RECORD GENDER; ASK ONLY IF NECESSARY). Are you male or female?

1. Male
2. Female

D0401.

Is the racial or ethnic group that best describes you... (READ ENTIRE LIST. READ PARENTHETICALS ONLY IF RESPONDENT ASKS FOR CLARIFICATION.) (RECORD ALL THAT APPLY)

1. American Indian (Native American) or Alaska Native,
2. Asian (e.g., Chinese, Filipino, Japanese, Korean, Vietnamese),
3. Black or African-American,
4. Hispanic or Latino,
5. Native Hawaiian or other Pacific Islander (e.g., Samoan or Chamorro),
6. White (Caucasian, Anglo), or
7. Other-SPECIFY _________

D0450.

What is the highest level of education you’ve completed? (DO NOT READ LIST)(RECORD ONLY ONE)

1. Less than high school graduate
2. High school graduate (or GED)
3. Some college (or technical vocational school/professional business school)
4. Two-year college degree (AA: Associate in Arts)
5. Four-year college degree (BA or BS: Bachelor of Arts of Science degree)
6. Graduate degree (Masters, PhD., Lawyer, Medical Doctor)

D0500.

Please stop me when I reach the category that includes your household’s total annual income for last calendar year (that is, 2000): (READ LIST UNTIL RESPONDENT STOPS YOU TO SELECT A CATEGORY. READ PARENTHETICALS ONLY IF RESPONDENT HAS QUESTIONS ON UPPER CATEGORY)(RECORD ONLY ONE)

1. Under $15,000
2. From $15,000 to $29,000 ($29,999)
3. From $30,000 to $49,000 ($49,999)
4. From $50,000 to $74,000 ($74,999)
5. From $75,000 to $99,000 ($99,999)
6. $100,000 or more

D0551.

Not including the telephone line you’re using right now, are there any other telephone lines in your household? Please do not count cellular phones, or phone lines that are only for computer or fax use.

1. Yes
2. No - skip to D0800

D0700.

How many additional lines do you have? (DO NOT READ LIST)

1. One
2. Two
3. Three
4. Four or more

D0750.

Is the primary use of the additional line(s) for household use, business use, or both?

1. Household use only
2. Business use only
3. Both household and business use

D0800.

Finally, in order to classify your household for statistical purposes, what is your ZIP code?
RECORD NUMBER ___ ___ ___ ___ ___

D0850.

This concludes the study questions. Thank you for your time. Goodbye.
PRESS "ENTER" TO END INTERVIEW.

I0050.

THESE QUESTIONS ARE ANSWERED BY THE INTERVIEWER AFTER THE RESPONDENT HANGS UP.I0030. HOW WELL DID YOU (THE INTERVIEWER) UNDERSTAND THE QUESTIONS?

1. Not at all
2. Not very well
3. Well
4. Very well

I0040.

HOW WELL DID THE RESPONDENT UNDERSTAND THE QUESTIONS?

1. Not at all
2. Not very well
3. Well
4. Very well

I0100.

HOW COOPERATIVE WAS THE RESPONDENT IN ANSWERING THE QUESTIONS?

1. Not at all cooperative
2. Not very cooperative
3. Cooperative
4. Very cooperative

I0150.

IN WHAT LANGUAGE WAS THE INTERVIEW CONDUCTED?

1. English
2. Spanish
3. Both English and Spanish
4. Other - SPECIFY __________________

I0200.

PLEASE NOTE ANYTHING ELSE YOU FEEL IS HELPFUL OR IMPORTANT ABOUT THIS
INTERVIEW.__________________ Text of response
99) No notes to add