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Omnibus Survey Household Survey Results Final Annotated Survey Questionnaire December 2002

Omnibus Survey
Household Survey Results
Final Annotated Survey Questionnaire
December 2002

Professional interviewers administer this questionnaire using computer-assisted telephone interviewing (CATI). In addition to the answer categories displayed for each question, the interviewer has the option to enter "don’t know" or "refused" but these categories are not displayed on-screen.

The questionnaire consists of eight sections: an introduction section, followed by six "subject matter" sections and an interviewer close-out section:

Section Topics Periodicity
F Introduction and Respondent Selection Questions Identical series each month
G General Transportation Core Questions Identical series each month
B BTS Topical Transportation Questions Change each month to address topical issues. This month: commuting and air travel
SS Strategic Goal Questions Rotate three times per year by goal area. Bold type denotes area addressed this month:
Month 1 - Safety (SS)
Month 2 - Mobility (SM)
Month 3 - Environment (SE)
Month 4 - National Security (SN)
T USDOT Services Satisfaction Questions None this month None this month
M Operating Administration Modal Questions TSA
D Demographic Questions Identical series each month
I Interviewer Close Out Questions Identical series each month

Formatting conventions for this document:

  • Question/answer text in boldface type displays verbatim text to read to respondent. Within such text, words or phrases enclosed in brackets [ ], such as in Question F0080, will change depending upon time frames or respondent responses to previous items. Words or phrases enclosed in parentheses ( ), such as in Question F0456, are optional and should be read to respondent as part of the question only when needed.
  • Answer text in regular type is not read aloud to respondent. Instead, the interviewer will wait for response and categorize it into one of the listed categories.
  • TEXT IN ALL CAPS displays on-screen instructions to the interviewer or questions that the interviewer answers.
  • Text in italics provides CATI system instructions or options, such as skips or fills.

Section F – Introduction and Respondent Selection

CATI system will generate and dial telephone number. When someone answers, interviewer begins.

F0054. Hello, my name is _______, and I’m calling on behalf of the United States Department of Transportation about a national study on transportation issues. In the aftermath of the terrorist attacks on September 11, 2001, transportation has become a more critical issue in our society.

HIT "RETURN" TO CONTINUE

F0080. Have I reached [telephone number]?

  1. Yes
  2. No - Sorry, I must have dialed incorrectly. Goodbye.

THANK RESPONDENT AND TERMINATE

HIT "RETURN" TO CONTINUE

F0066. Your household has been selected for this study, and we are very interested in your transportation use and opinions. Please remember that your input will help strengthen our nation’s transportation system.

HIT "RETURN" TO CONTINUE

F0100. Is this phone for a home, a business, or both?

  1. Home - go to F0200
  2. Business
  3. Both home and business - go to F0200

F0150. Sorry, I’m trying to reach a residence. Goodbye.

HIT "RETURN" TO CONTINUE

F0200. Are you a household member who is at least 18 years old?

  1. Yes - go to F0351
  2. No

F0250. May I please speak to a household member who is at least 18 years old?

  1. Yes - go to F0351
  2. No

F0300. When would be a good time to call back to speak with someone who is at least 18 years old?

HIT "RETURN" TO SCHEDULE CALLBACK

F0351. IF INTERVIEWER IS SPEAKING WITH A NEW RESPONDENT, BEGIN BY REPEATING F0054. THEN SAY...

This study is designed to select one household adult to answer the questions. We choose that person based on birthdays, so I need to talk with the person living there now, aged 18 years or older, who will have a birthday next. What is the first name of that person?

Name ___________ TYPE IN PERSON’S FIRST NAME

F0400. May I please speak with [insert name]?

  1. Yes
  2. No - go to F0500

F0400A. INTERVIEWER: IS THE ELIGIBLE RESPONDENT ON THE PHONE, OR IS THE ELIGIBLE RESPONDENT COMING TO THE PHONE?

  1. Eligible respondent on phone (Skip to F0420B)
  2. Eligible respondent coming to the phone (Skip to F0420A)
  3. Eligible respondent unable/not coming to phone (Skip to F0500)

F0420A. Hello, my name is _____ and I am calling on behalf of the United States Department of Transportation about a national study on transportation issues. I need to talk with the person living there now, aged 18 or older, who will have a birthday next. I was informed that would be you; is that correct?

  1. Yes (Skip to F0456)
  2. No INTERVIEWER: ASK "Who then is the person who will have a birthday next?" HIT RETURN TO RE-ENTER NAME OR ELIGIBLE RESPONDENT

F0420B. So you are the person who will have a birthday next?

  1. Yes (Skip to F0456)
  2. No INTERVIEWER: ASK "Who then is the person who will have a birthday next?" HIT RETURN TO RE-ENTER NAME OF ELIGIBLE RESPONDENT

F0456. INTERVIEWER NOTE: READ THE FOLLOWING PARENTHETICAL ONLY IF RESPONDENT ASKS FOR ADDITIONAL DETAILS. REPEAT F0351 IF NECESSARY. THEN SAY...

I have some questions about your transportation use, and about your opinions on important transportation issues such as safety, mobility, commuting and air travel. Your participation in this voluntary study (there is no penalty for refusing to answer any question) will take only about 10 minutes, and your answers will be used only for statistical summaries. The study is authorized by law (Title 49, Section 111c2 of the United States Code).

HIT "RETURN" TO CONTINUE

Skip to F0550

F0500. When would be a good time to call back to speak to [insert name]?

HIT "RETURN" TO SCHEDULE CALLBACK

F0550. ADDRESS QUESTIONS OR USE REFUSAL CONVERSION TECHNIQUES.

IS RESPONDENT WILLING TO CONTINUE?

  1. Yes
  2. No - THANK RESPONDENT AND TERMINATE

HIT "RETURN" TO CONTINUE

F0601. For quality purposes, my supervisor may monitor this call.

ENTER "1" TO PROCEED, OR ENTER "2" TO SCHEDULE CALLBACK

  1. PROCEED - go to G0051
  2. SCHEDULE CALLBACK

.

ARRANGE A CALLBACK. HIT "RETURN" TO CONTINUE.

Section G — General Transportation Core Questions

G0051. First I need to ask about all the kinds of transportation you used either for personal or for business travel last month.

HIT "RETURN" TO CONTINUE

G0103. During November, did you drive or ride in a personal vehicle? (Examples of personal vehicles include a car, van, SUV, pickup truck, RV.)

  1. Yes
  2. No (Skip to G0150)

G0851A. How many days did you drive or ride? (ENTER NUMBER)

____days

G0150. During November, did you drive or ride in an organized carpool or vanpool?

  1. Yes
  2. No (Skip to G0302)

G0851B. How many days did you drive or ride? (ENTER NUMBER)

____days

G0302. During November, did you ride on any public transit within a city or metropolitan area? Examples of public transit include a bus, rapid rail (subway, surface or elevated), light rail, commuter bus or rail from suburb to city.

  1. Yes
  2. No (Skip to G0201)

G0851C. How many days did you use it? (ENTER NUMBER)

____days

G3001. As opposed to other means of transportation, please tell me the main reason you used public transit last month. (CODE THE FIRST REASON GIVEN) (DO NOT READ LIST)

  1. Have no vehicle available
  2. Cheaper/Costs less/Saves money/Parking too expensive
  3. Faster than other means of transportation
  4. More convenient than other means of transportation
  5. Less impact on the environment than other means of transportation
  6. Parking not available
  7. Away from home on business or pleasure travel

97)Other - SPECIFY _______________________

G3051. Consider your most recent trip using public transit. What was the primary purpose of the trip? (CODE PRIMARY PURPOSE) (DO NOT READ LIST)

  1. Work/Work-related
  2. Shopping
  3. College/Other school
  4. Medical services
  5. Social, religious worship, personal business

7) Other - SPECIFY _______________________

G0201. During November, did you ride on a city-to-city bus, such as Greyhound?

  1. Yes
  2. No (Skip to G0210)

G0851D. How many days did you ride on it? (ENTER NUMBER)

_____ days

G0902B. And of these days, how many were for business or work? (INTERVIEWER: PREVIOUS ANSWER WAS ____)

_____ days

G0210. During November, did you ride on a charter or tour bus line?

  1. Yes
  2. No (Skip to G0251)

G0851O. How many days did you ride on it? (ENTER NUMBER)

____ days

G0251. During November, did you ride on a city-to-city train, such as AMTRAK?

  1. Yes
  2. No (Skip to G0880)

G0851E. How many days did you ride on it? (ENTER NUMBER)

____days

G0902C. And of these days, how many were for business or work?(INTERVIEWER: PREVIOUS ANSWER WAS ____)

_____ days

Skip to G0350

G0880. In your area, do you have long distance, city-to-city train service such as AMTRAK?

  1. Yes
  2. No

G0350. During November, did you fly on a commercial airline?

  1. Yes
  2. No (Skip to G0401)

G0851F. How many days did you fly on a commercial airline? (ENTER NUMBER)

____days

G0902D. And of these days, how many were for business or work? (INTERVIEWER: PREVIOUS ANSWER WAS ____)

_____ days

G0401. During November, did you fly on a charter, private, or corporate airplane or helicopter?

  1. Yes
  2. No (Skip to G0453)

G0851G. How many days did you fly on a charter, private, or corporate airplane or helicopter? (ENTER NUMBER)

____days

G0902E. And of these days, how many were for business or work? (INTERVIEWER: PREVIOUS ANSWER WAS ____)

_____ days

G0453. During November, did you drive or ride on a motorcycle, a motorized scooter, motorized bicycle, moped or all terrain vehicle?

  1. Yes
  2. No (Skip to G0501)

G0851H. How many days did you drive or ride one of these vehicles? (ENTER NUMBER)

____days

G0501. During November, did you ride a bicycle? Please do not include stationary bicycles.

  1. Yes
  2. No (Skip to G0551)

G0852I. How many days did you ride a bicycle? (ENTER NUMBER)

____days

G0952. Primarily for what purpose did you use it? (DO NOT READ LIST)

  1. Commuting to work or school,
  2. Recreation,
  3. Exercise/for my health,
  4. Personal errands, (to the store, post office, and so on)
  5. Required for my job

7) Some other purpose - SPECIFY _________________________

G1002. And on a typical day that you rode a bicycle, about how much time did you spend bicycling?

_____ hours and _____ minutes

CATI system must ensure an entry for both hours and minutes

G1052. Did you bicycle mostly on: (READ LIST)

01) Paved roads (not on shoulders of paved roads),

02) Shoulders of paved roads,

03) Bike lanes on roads,

05) Bike paths, walking paths or trails,

06) Unpaved roads (for example dirt, gravel, sand),

04) Sidewalks,

07) Grass, or,

97) Other - SPECIFY ____________________

G0551. During November, did you walk, run, or jog at least one time outside for 10 minutes or more? (such as to work, to a store or to a park)

  1. Yes
  2. No (Skip to G0702)

G0851J. How many days did you walk, run or jog? (ENTER NUMBER)

____days

G1102. Primarily for what purpose did you walk, run, or jog? (DO NOT READ LIST)

  1. Commuting to work or school,
  2. Recreation,
  3. Exercise/for my health,
  4. Personal errands, (to the store, post office, walking the dog, and so on)
  5. Required for my job

7)Some other purpose - SPECIFY _______________

G1151. And on a typical day that you walked, ran, or jogged, about how much time did you spend walking, running, or jogging?

_____ hours and _____ minutes

CATI system must ensure entry for both hours and minutes

G1203. Did you walk, run, or jog mostly on: (READ LIST)

  1. Paved roads (not on shoulders of paved roads),
  2. Shoulders of paved roads,
  3. Bike lanes on roads,
  4. Bike paths, walking paths or trails,
  5. Unpaved roads (for example dirt, gravel, sand),
  6. Sidewalks,
  7. Track,
  8. Grass, or
  9. Other - SPECIFY ___________________

G0702. During November, did you operate or ride on a recreational boat such as a motorboat, canoe, rowboat or sailboat?

  1. Yes
  2. No (Skip to G0652)

G0852M. How many days did you use a recreational boat? (ENTER NUMBER)

____days

G1259. On a typical day that you went recreational boating, about how much time did you spend using the recreational boat?

____ hours and ____ minutes

CATI system must ensure entry for both hours and minutes

G0652. During November, did you operate or ride on a personal watercraft such as a jetski, skidoo or waverunner?

  1. Yes
  2. No (Skip to G0601)

G0852L. How many days did you use a personal watercraft? (ENTER NUMBER)

____days

G1252. On a typical day that you went personal watercrafting, about how much time did you spend using the personal watercraft?

____ hours and ___ minutes

CATI system must ensure entry for both hours and minutes

G0601. During November, did you ride on a commercial boat, ship, or ferry?

  1. Yes
  2. No (Skip to G0555)

G0851K. How many days did you ride on a commercial boat, ship, or ferry? (ENTER NUMBER)

____days

G0555. During November, did you ride as a passenger on a cruise ship?

  1. Yes
  2. No (Skip to G0752)

G0851P. How many days did you ride as a passenger on a cruise ship? (ENTER NUMBER)

____days

G0752. During November, did you use any other means of transportation? For example a taxi, limousine, hotel or airport shuttle, or any other means of transportation that I may not have mentioned to you. (BEFORE CODING, ENSURE THAT ANSWER CANNOT BE INCLUDED IN ONE OF THE OTHER CATEGORIES)

  1. Yes
  2. No (Skip to G2001)

G0780. What other means of transportation did you use?

__________________________________________

__________________________________________

G2001. Now I would like you to compare your perceptions and/or experiences using [CATI system enter number] major modes of transportation in November with your perceptions and/or experiences using those modes a year ago.

HIT "RETURN" TO CONTINUE

If G0103 = 2 then skip to instruction before G2101

G2005. You said you drove or rode in a personal vehicle last month. Did you also drive or ride in a personal vehicle a year ago?,

  1. Yes
  2. No (Skip to G2101)

G2012. Considering all the costs associated with driving or riding in a personal vehicle, would you say it cost more or less in November than it did a year ago?

[DO NOT READ LIST. RECORD ONLY ONE ANSWER. IF THE RESPONDENT SAYS "THE SAME", ACCEPT RESPONSE.]

  1. Cost less
  2. Cost the same
  3. Cost more

G2021. In terms of security from crime or terrorism, did you feel more secure or less secure driving or riding in a personal vehicle in November than a year ago?

[DO NOT READ LIST. RECORD ONLY ONE ANSWER. IF THE RESPONDENT SAYS "THE SAME", ACCEPT RESPONSE.]

  1. Less secure
  2. Same
  3. More secure

G2041. In terms of safety from accidents, did you feel more safe or less safe driving or riding in a personal vehicle in November than you did a year ago?

[DO NOT READ LIST. RECORD ONLY ONE ANSWER. IF THE RESPONDENT SAYS "THE SAME", ACCEPT RESPONSE.]

  1. Less safe
  2. Same
  3. More safe

G2061. In terms of travel time, would you say you were more likely or less likely to get where you wanted to go in a reasonable length of time in November than a year ago?

[DO NOT READ LIST. RECORD ONLY ONE ANSWER. IF THE RESPONDENT SAYS "THE SAME", ACCEPT RESPONSE.]

  1. Less likely
  2. Same
  3. More likely

G2081. In terms of convenience, would you say it was more convenient or less convenient to drive or ride in a personal vehicle in November than it was a year ago?

[DO NOT READ LIST. RECORD ONLY ONE ANSWER. IF THE RESPONDENT SAYS "THE SAME", ACCEPT RESPONSE.]

  1. Less convenient
  2. Same
  3. More convenient

G2092. Now please tell me, when you travel by personal vehicle, which one of the following is most important to you? [READ LIST]

  1. The cost of the travel
  2. Your safety from terrorism or crime
  3. Your safety from accidents
  4. The amount of time it takes to complete the travel
  5. The level of customer service you receive
    6.

If G0302 = 2 then skip to instruction before G2201

G2101. Now I would like you to compare your perceptions and/or experiences using public transit in November with your perceptions and/or experiences using public transit a year ago.

G2105. You said you used public transit in November. Did you use public transit a year ago?,

  1. Yes
  2. No (Skip to instructions G2201)

G2111. Considering the cost of using public transit, would you say it cost more or less in November than it did a year ago?

[DO NOT READ LIST. RECORD ONLY ONE ANSWER. IF THE RESPONDENT SAYS "THE SAME", ACCEPT RESPONSE.]

  1. Cost less
  2. Cost the same
  3. Cost more

G2121. In terms of security from crime or terrorism, did you feel more secure or less secure using public transit in November than a year ago?

[DO NOT READ LIST. RECORD ONLY ONE ANSWER. IF THE RESPONDENT SAYS "THE SAME", ACCEPT RESPONSE.]

  1. Less secure
  2. Same
  3. More secure

G2141. In terms of safety from accidents, did you feel more safe or less safe using public transit in November than you did a year ago?

[DO NOT READ LIST. RECORD ONLY ONE ANSWER. IF THE RESPONDENT SAYS "THE SAME", ACCEPT RESPONSE.]

  1. Less safe
  2. Same
  3. More safe

G2162. In terms of travel time, would you say you were more likely or less likely to get where you wanted to go in a reasonable length of time using public transit in November than a year ago?

[DO NOT READ LIST. RECORD ONLY ONE ANSWER. IF THE RESPONDENT SAYS "THE SAME", ACCEPT RESPONSE.]

  1. Less likely
  2. Same
  3. More likely

G2181. In terms of quality of service, would you say the quality of service you received using public transit in November was better or worse than a year ago?

[DO NOT READ LIST. RECORD ONLY ONE ANSWER. IF THE RESPONDENT SAYS "THE SAME", ACCEPT RESPONSE.]

  1. Worse
  2. Same
  3. Better

G2192. Now please tell me, when you use public transit, which one of the following is most important to you?

[READ LIST]

  1. The cost of the travel
  2. Your safety from terrorism or crime
  3. Your safety from accidents
  4. The amount of time it takes to complete the travel
  5. The convenience of traveling by public transit
  6. The level of customer service you receive
    7.

If G0350 = 2 then skip to B0051

G2201. Finally I would like you to compare your perceptions and/or experiences flying on a commercial airline in November with your perceptions and/or experiences flying on a commercial airline a year ago.

G2205. You said you in November. Did you fly a year ago?,

  1. Yes
  2. No (Skip to B0051)

G2211. Considering the cost of flying on a commercial airline, would you say it cost more or less in November than it did a year ago?

[DO NOT READ LIST. RECORD ONLY ONE ANSWER. IF THE RESPONDENT SAYS "THE SAME", ACCEPT RESPONSE.]

  1. Cost less
  2. Cost the same
  3. Cost more

G2221. In terms of security from crime or terrorism, did you feel more secure or less secure flying on a commercial airline in November than a year ago?

[DO NOT READ LIST. RECORD ONLY ONE ANSWER. IF THE RESPONDENT SAYS "THE SAME", ACCEPT RESPONSE.]

  1. Less secure
  2. Same
  3. More secure

G2241. In terms of safety from accidents, did you feel more safe or less safe flying on a commercial airline in November than a year ago?

[DO NOT READ LIST. RECORD ONLY ONE ANSWER. IF THE RESPONDENT SAYS "THE SAME", ACCEPT RESPONSE.]

  1. Less safe
  2. Same
  3. More safe

G2261. In terms of travel time, would you say you were more likely or less likely to get where you wanted to go in a reasonable length of time in November than a year ago?

[DO NOT READ LIST. RECORD ONLY ONE ANSWER. IF THE RESPONDENT SAYS "THE SAME", ACCEPT RESPONSE.]

  1. Less likely
  2. Same
  3. More likely

G2281. In terms of quality of service, would you say the quality of service you received flying on a commercial airline in November was better or worse than a year ago?

[DO NOT READ LIST. RECORD ONLY ONE ANSWER. IF THE RESPONDENT SAYS "THE SAME", ACCEPT RESPONSE.]

  1. Worse
  2. Same
  3. Better

G2292. Now please tell me, when you travel by commercial airline, which of the following is most important to you?

[READ LIST]

  1. The cost of the travel
  2. Your safety from terrorism or crime
  3. Your safety from accidents
  4. The amount of time it takes to complete the travel
  5. The convenience of traveling by air
  6. The level of customer service you receive
    7.

Section B - BTS Topical Transportation Questions

B0051. The next questions are about commuting to work.

HIT "RETURN" TO CONTINUE

B0103. Last month did you commute, that is, travel routinely from home to work? (INTERVIEWER: EXCLUDE TELECOMMUTING; COMMUTING MAY INCLUDE ANY TYPE OF TRANSPORTATION.)

  1. Yes
  2. No (Skip to B0370)

B0153. Altogether, about how many days did you commute to work last month? (INTERVIEWER: REMIND THE RESPONDENT HOW MANY WEEKDAYS WERE IN LAST MONTH ALONG WITH ANY MAJOR HOLIDAYS) (ENTER NUMBER)

_____ days

B0310. Did you work at the same location on most days?

  1. Yes (Skip to B0352)
  2. No

B0315. Did you work at more than one location on a typical day?

  1. Yes
  2. No (Skip to B0352)

B0320. On a typical day, how much time did you spend traveling from worksite to worksite?

_____ hours and _____ minutes (go to B0370)

CATI system must ensure entry for both hours and minutes

B0352. On a typical day, how much time did a one-way, door-to-door trip from home to work take?

THE TIME RECORDED FOR COMMUTING TO WORK ON A TYPICAL DAY SHOULD BE THE TIME IT TOOK TO COMMUTE USING ALL MODES OF TRANSPORTATION USED ON A TYPICAL DAY.

_____ hours and _____ minutes

CATI system must ensure entry for both hours and minutes

B0370. Do you ever telecommute? That is, do you ever work at home for pay for your employer instead of working at the office? (This does not include taking work home at night or over the weekend or self-employed persons who work at home.)

  1. Yes
  2. No (Skip to B0365)

B0361. Do you telecommute occasionally, on a regular basis or fixed schedule, or full time?

  1. Occasionally
  2. On a regular basis or fixed schedule
  3. Full time

B0362. About how many days did you telecommute in the past month?

_______ days

B0365. Do you ever work at a telework center or satellite office? That is, do you ever work at an office other than your regular office to reduce your commute?

(INTERVIEWER: FOCUS IS ON WORKING SOMEWHERE OTHER THAN ONE‘S "NORMAL" WORKPLACE FOR THE PURPOSE OF REDUCING COMMUTE TIME.
SATELLITE OFFICE: ALTERNATE WORK SITE THAT IS IN A SEPARATE LOCATION OTHER THAN YOUR PRIMARY WORK SITE.
TELEWORK CENTER: ALTERNATE WORK SITE, COULD POSSIBLY HOUSE WORKERS FROM MANY DIFFERENT BUSINESSES.)

  1. Yes
  2. No (Skip to B2300)

B0366. How often do you work at a telework center or satellite office? Would you say (READ LIST)

  1. Occasionally
  2. On a regular basis or fixed schedule
  3. Full time

B0368. About how many days did you work at a telework center or satellite office in the past month?

_______ days

B2300. My next group of questions is about commercial air travel.

HIT "RETURN" TO CONTINUE

B2311. In what month and year was your most recent commercial airline flight?
(INTERVIEWER: PLEASE PROMPT FOR MONTH AND YEAR.)

1) Enter month and year

5) Have never flown on a commercial airline (Skip to B3001)

If 1) is greater than one year ago skip to B3001 (Note: Remember we are collecting data for the month of November, one year ago would be November 2001 not December 2001)

B2321. Now, I’d like you to think of your most recent commercial airline flight. Was the primary purpose of your trip business or work related? (IF NECESSARY, GIVE EXAMPLES SUCH AS PROFESSIONAL CONFERENCE, MEETING WITH CLIENTS.)

  1. Yes, business/job related
  2. No

B2333. Still thinking of your most recent flight in which of the following sections was your seat located: (READ ENTIRE LIST EXCEPT DON’T KNOW)

  1. Economy or coach section (also sometimes called the main cabin)
  2. First class section
  3. There were no sections in the plane; all seats were in the same section
    4.

7) Other

If B2333=1, 2 or 3 skip to B2341

B2334. Was your seat located in any of the following areas: (READ LIST)

  1. Business class section
  2. Flight attendant’s
  3. Flight crew section or "cockpit"
  4. None of the sections
    5.

B2341. Did the price paid for the airline ticket carry any restrictions? For example, did you have to book your trip two weeks in advance, were you required to stay overnight on a Friday or Saturday, or were you prohibited from changing your ticket without paying a penalty?

  1. Yes
  2. No

B2601. How soon before your most recent flight did you arrive at the airport?

_____ hours and_____ minutes

IF MORE THAN 5 HOURS, CODE AS 5

B2701. How long did you wait in line to go through the passenger screening checkpoint for your most recent flight? The checkpoint we are referring to is the only one where you must walk through a metal detector and your carry-on items are x-rayed. How long did you wait?

_____ hours and _____ minutes

IF MORE THAN 5 HOURS, CODE AS 5

CATI system must ensure entry for both hours and minutes

B2751. How did you feel about the amount of time spent waiting in line at the passenger screening checkpoint? Did you feel the amount of time was (READ LIST)

  1. Less than you expected
  2. About what you expected
  3. More than you expected
    4.

B2801. How would you rate the thoroughness of the screening process? Would you rate it (READ LIST)

  1. Inadequate
  2. Adequate
  3. Excessive
    4.

B2852. How would you describe your level of confidence in the ability of the passenger screeners to keep air travel secure from individuals with hostile intentions? (READ LIST)

  1. Not confident
  2. A small amount of confidence
  3. A moderate amount of confidence
  4. A great deal of confidence
  5. Total confidence
    6.

B2900. How satisfied were you with the courtesy of the screeners at the passenger screening checkpoint? Were you (READ LIST)

  1. Very unsatisfied
  2. Somewhat unsatisfied
  3. Neither unsatisfied nor satisfied
  4. Somewhat satisfied
  5. Very satisfied
    6.

B2950. How satisfied were you overall with your experience at the passenger screening checkpoint? Were you (READ LIST)

  1. Very unsatisfied
  2. Somewhat unsatisfied
  3. Neither unsatisfied nor satisfied
  4. Somewhat satisfied
  5. Very satisfied
    6.

B2977. How consistent have screening procedures been in airports you have departed from? Have they been (READ LIST)

  1. Very inconsistent
  2. Somewhat inconsistent
  3. Somewhat consistent
  4. Very consistent
    5.

If B2311= 1) is less than or equal to one year ago go to B3100 (Note: one year ago is November 2001 which is our reference month even though we are interviewing in December)

B3001. How would you describe your level of confidence in the ability of the passenger screeners to keep air travel secure from individuals with hostile intentions? (READ LIST)

  1. No confidence
  2. A small amount of confidence
  3. A moderate amount of confidence
  4. A great deal of confidence
  5. Total confidence
    6.

B3100. Have the changes in passenger screening procedures since September 11th made you (READ LIST)

  1. Less inclined to travel by commercial airline
    2.

3) Have had no effect on your commercial airline travel

2) More inclined to travel by commercial airline

Section SS - Strategic Goal Questions

SS0050. Now I want to ask your opinion on some safety-related transportation issues.

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SS0101. Using a scale from 1 to 5 where "1" means not at all concerned and "5" means very concerned, please tell me how concerned you are about the following risks to your personal safety. Consider all the types of transportation.

    Not at All Concerned       Very Concerned
SS0401. The risk of being in any kind of transportation accident. 1 2 3 4 5
SS0151. Safety risks associated with unskilled or impaired pilots, drivers, or other transportation operators. 1 2 3 4 5
SS0252. Safety risks due to mechanical equipment failure. 1 2 3 4 5
SS0201. Safety risks due to the dangerous behavior of others (such as aggression, road rage, air rage, and drunk driving). 1 2 3 4 5
SS0450. Safety risks due to the poor condition of roads, runways, or rail lines. 1 2 3 4 5
SS0301. Safety risks from hazardous chemicals released in a transportation accident. 1 2 3 4 5
SS0500. Safety risks from large fuel or natural gas pipelines in your community. 1 2 3 4 5

SS1000. I just asked about your concern with various transportation issues.

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SS1010. Now, using a scale from 1 to 5 where "1" means very dissatisfied and "5" means very satisfied, please tell me how satisfied you are about what the Federal government is doing to address the following transportation safety issues:

    Very Dissatisfied       Very Satisfied
SS1050. Establishing effective passenger vehicle safety standards. 1 2 3 4 5
SS1100. Establishing effective safety standards for large trucks. 1 2 3 4 5
SS1300. Establishing effective safety standards for airport security. 1 2 3 4 5
SS1150. Ensuring the safe take-off and landing of aircraft through the air traffic control system. 1 2 3 4 5
SS1350. Ensuring the safety of commercial aircraft passengers. 1 2 3 4 5
SS1250. Ensuring the safe transportation of hazardous chemicals. 1 2 3 4 5
SS1200. Assuring the safety of large fuel and natural gas pipelines in your community. 1 2 3 4 5

Section M - Operating Administration Modal Questions

Transportation Security Administration (TSA) questions have been incorporated into Section B.

MNH0510. Have you driven a vehicle in the last twelve months?

  1. Yes
  2. No (Skip to D0050)

MNH0580. In the last 12 months, have you been involved in a crash in a vehicle where you were the driver?

  1. Yes
  2. No

MNH0600. In the last 12 months, have you been involved in a near miss in a vehicle where you were the driver?

  1. Yes
  2. No

Section D - Demographic Questions

D0050. This final section asks for information to help us summarize the study results. No identifying information about you or your household will ever be released or published.

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D0061. How many registered road vehicles are available for regular use by members of your household?

ENTER NUMBER ______

(IF RESPONDENT ANSWERS 10 OR MORE, RECORD AS 10)

D0104. Do you have any kind of disability or health impairment?

1) Yes (If B2311 = 1) is less than 09 2001 or B2311 = 5 or 9 then go to D0110)

2) No (Skip to D0110)

D1101. Have air travel passenger screening procedures changed for you since September 11, 2001?

  1. Yes
  2. No (Skip to D0110)

D1102. How have they changed?

_________________________________________________________

D0110. Does anyone else currently living in your household, including children, have any kind of disability or health impairment?

  1. Yes
  2. No

If D0104 = 2 and D0110 = 2 go to D0251. If D0104 = 1 and D0110 = 2 go to D0106.

D0105. How many other people (besides yourself)?

__________

D0106. Does anyone in the household use adaptive equipment in any motor vehicle (for example hand controls, modified foot pedals, or a wheelchair lift)?

  1. Yes
  2. No

D0107. We may conduct another study soon that focuses on transportation use among persons with disabilities or health impairments. Your household’s experience and opinions on this critically important topic would be of great value. May we contact your household for this study?

  1. Yes
  2. No

D0251. How many people aged 18 or older live in your household, including yourself? (ENTER NUMBER)

_____ people

INTERVIEWER NOTE: REPEAT ANSWER TO RESPONDENT: Including yourself, ______ people aged 18 or older live in your household?

D0300. Please stop me when I reach the category that includes your age: (READ LIST UNTIL RESPONDENT STOPS YOU TO SELECT A CATEGORY)

  1. 18 to 24 years
  2. 25 to 34
  3. 35 to 44
  4. 45 to 54
  5. 55 to 64
  6. 65 to 74
  7. 75 or older
    8.

D0350. (RECORD GENDER; ASK ONLY IF NECESSARY) Are you male or female?

  1. Male
  2. Female

D0404. Do you consider yourself to be Hispanic or Latino?

  1. Yes
  2. No

D0402. Is the racial group that best describes you... (READ ENTIRE LIST. READ PARENTHETICAL ONLY IF RESPONDENT ASKS FOR CLARIFICATION.) (RECORD ALL THAT APPLY)

  1. American Indian (Native American) or Alaska Native,
  2. Asian (e.g., Chinese, Filipino, Japanese, Korean, Vietnamese),
  3. Black or African-American,
  4. Native Hawaiian or other Pacific Islander (e.g., Samoan or Chamorro),
  5. White (Caucasian, Anglo), or
  6. Other - SPECIFY _________
    7.

D0450. What is the highest level of education you’ve completed? (DO NOT READ LIST) (RECORD ONLY ONE)

  1. Less than high school graduate
  2. High school graduate (or GED)
  3. Some college (or technical vocational school/professional business school)
  4. Two-year college degree (AA: Associate in Arts)
  5. Four-year college degree (BA or BS: Bachelor of Arts of Science degree)
  6. Graduate degree (Master’s, Ph.D., Lawyer, Medical Doctor)

D0501. Please stop me when I reach the category that includes your household’s total annual income for last calendar year, that is, 2001: (READ LIST UNTIL RESPONDENT STOPS YOU TO SELECT A CATEGORY)

  1. Under $15,000
  2. From $15,000 to less than $30,000
  3. From $30,000 to less than $50,000
  4. From $50,000 to less than $75,000
  5. From $75,000 to less than $100,000
  6. $100,000 or more
    7.

D0900. Last month, did you do any work for pay or profit?

  1. Yes
  2. No

D0553. Not including the telephone number which I called you on, how many additional phone numbers do you have in your household? Please do not count numbers for cellular phones, or phone lines that are exclusively for computer of fax use.

  1. None (Skip to D0801)
  2. One
  3. Two
  4. Three
  5. Four or more

READ AFTER RESPONDENT HAS GIVEN ANSWER: So, you have ______ additional phone numbers that are not used exclusively for fax machine, computer or cellular phone?

D0751. Is the primary use of the additional phone number(s) for household use, business use, or both?

  1. Household use only
  2. Business use only
  3. Both household and business use

D0801. In order to classify your household for statistical purposes, what is your ZIP code? (ENTER NUMBER)

___ ___ ___ ___ ___

D0810. Did your household receive an advance notice in the mail concerning this study?

  1. Yes
  2. No

D0850. This concludes the study questions. On behalf of the Department of Transportation, I thank you for your time. Goodbye.

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Section I - Interviewer Close Out Questions

I0050. THESE QUESTIONS ARE ANSWERED BY THE INTERVIEWER AFTER THE RESPONDENT HANGS UP.

HOW WELL DID THE RESPONDENT UNDERSTAND THE QUESTIONS?

  1. Not at all
  2. Not very well
  3. Well
  4. Very well

I0100. HOW COOPERATIVE WAS THE RESPONDENT IN ANSWERING THE QUESTIONS?

  1. Not at all cooperative
  2. Not very cooperative
  3. Cooperative
  4. Very cooperative

I0150. IN WHAT LANGUAGE WAS THE INTERVIEW CONDUCTED?

  1. English
  2. Spanish
  3. Both English and Spanish
  4. Other - SPECIFY __________________

I0200. PLEASE NOTE ANYTHING ELSE YOU FEEL IS HELPFUL OR IMPORTANT ABOUT THIS INTERVIEW.

11) CONTINUE TO ENTER TEXT OF RESPONSE
99) No notes to add