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Omnibus Survey Household Survey Results Final Annotated Survey Questionnaire October 2003

Omnibus Survey
Household Survey Results
Final Annotated Survey Questionnaire
October 2003

Professional interviewers administer this questionnaire using computer-assisted telephone interviewing (CATI). In addition to the answer categories displayed for each question, the interviewer has the option to enter "don’t know" or "refused" but these categories are not displayed on-screen.

The questionnaire consists of eight sections: an introduction section, followed by six "subject matter" sections and an interviewer close-out section:

Section Topics Periodicity
F Introduction and Respondent Selection Questions Identical series each month
G General Transportation Core Questions Identical series each month
B BTS Topical Transportation Questions Change each month to address topical issues.
This month: commuting, neighborhood freight, air travel and gas prices.
SM Strategic Goal Questions
Note: SM questions will appear along with SE0175 in the Strategic Goal Section in the October Survey. 		Rotate three times per year by goal area.
Bold type denotes area addressed this month:
Month 1 - Safety (SS)
Month 2 - Mobility (SM)
Month 3 - Environment (SE)
Month 4 - National Security (SN)
T USDOT Services Satisfaction Questions None this month
M Operating Administration Modal Questions TSA (see questions in section B), NHTSA
D Demographic Questions Identical series each month
I Interviewer Close Out Questions Identical series each month

Formatting conventions for this document:

  • Question/answer text in boldface type displays verbatim text to read to respondent. Within such text, words or phrases enclosed in brackets [ ], such as in Question F0080, will change depending upon time frames or respondent responses to previous items. Words or phrases enclosed in parentheses ( ), such as in Question F0456, are optional and should be read to respondent as part of the question only when needed.
  • Answer text in regular type is not read aloud to respondent. Instead, the interviewer will wait for response and categorize it into one of the listed categories.
  • TEXT IN ALL CAPS displays on-screen instructions to the interviewer or questions that the interviewer answers.
  • Text in italics provides CATI system instructions or options, such as skips or fills.

Section F - Introduction and Respondent Selection

CATI system will generate and dial telephone number. When someone answers, interviewer begins.

F0054. Hello, my name is _______ and I'm calling on behalf of the United States Department of Transportation about a national study on transportation issues. In the aftermath of the terrorist attacks on September 11, 2001, transportation has become a more critical issue in our society.

HIT "RETURN" TO CONTINUE

F0080. Have I reached [telephone number]?

  1. Yes
  2. No - Sorry, I must have dialed incorrectly. Goodbye.

THANK RESPONDENT AND TERMINATE. HIT "RETURN" TO CONTINUE.

F0066. Your household has been selected for this study, and we are very interested in your transportation use and opinions. Please remember that your input will help strengthen our nation's transportation system.

HIT "RETURN" TO CONTINUE

F0100. Is this phone for a home, a business, or both?

  1. Home - go to F0200
  2. Business
  3. Both home and business - go to F0200

F0150. Sorry, I'm trying to reach a residence. Goodbye.

HIT "RETURN" TO CONTINUE

F0200. Are you a household member who is at least 18 years old?

  1. Yes - go to F0351
  2. No

F0250. May I please speak to a household member who is at least 18 years old?

  1. Yes - go to F0351
  2. No

F0300. When would be a good time to call back to speak with someone who is at least 18 years old?

HIT "RETURN" TO SCHEDULE CALLBACK

F0351. IF INTERVIEWER IS SPEAKING WITH A NEW RESPONDENT, BEGIN BY REPEATING F0054. THEN SAY...

This study is designed to select one household adult to answer the questions. We choose that person based on birthdays, so I need to talk with the person living there now, aged 18 years or older, who will have a birthday next. What is the first name of that person?

Name ___________ TYPE IN PERSON'S FIRST NAME

F0400. May I please speak with [insert name]?

  1. Yes
  2. No - go to F0500

F0400A. INTERVIEWER: IS THE ELIGIBLE RESPONDENT ON THE PHONE, OR IS THE ELIGIBLE RESPONDENT COMING TO THE PHONE?

  1. Eligible respondent on phone (Skip to F0420B)
  2. Eligible respondent coming to the phone (Skip to F0420A)
  3. Eligible respondent unable/not coming to phone (Skip to F0500)

F0420A. Hello, my name is _____ and I am calling on behalf of the United States Department of Transportation about a national study on transportation issues. I need to talk with the person living there now, aged 18 or older, who will have a birthday next. I was informed that would be you; is that correct?

  1. Yes (Skip to F0456)
  2. No INTERVIEWER: ASK "Who then is the person who will have a birthday next?" HIT "RETURN" TO RE-ENTER NAME OF ELIGIBLE RESPONDENT

F0420B. So you are the person who will have a birthday next?

  1. Yes (Skip to F0456)
  2. No INTERVIEWER: ASK "Who then is the person who will have a birthday next?" HIT "RETURN" TO RE-ENTER NAME OF ELIGIBLE RESPONDENT

F0456. INTERVIEWER NOTE: READ THE FOLLOWING PARENTHETICALS ONLY IF RESPONDENT ASKS FOR ADDITIONAL DETAILS. REPEAT F0351 AS NECESSARY. THEN SAY...

I have some questions about your transportation use, and about your opinions on important transportation issues such as commuting, neighborhood freight, air travel and gas prices. Your participation in this voluntary study (there is no penalty for refusing to answer any question) will take only about 10 minutes, and your answers will be used only for statistical summaries. The study is authorized by law (Title 49, Section 111c2 of the United States Code).

HIT "RETURN" TO CONTINUE

Skip to F0550

F0500. When would be a good time to call back to speak to [insert name]?

HIT "RETURN" TO SCHEDULE CALLBACK

F0550. ADDRESS QUESTIONS OR USE REFUSAL CONVERSION TECHNIQUES. IS RESPONDENT WILLING TO CONTINUE?

  1. Yes
  2. No - THANK RESPONDENT AND TERMINATE

HIT "RETURN" TO CONTINUE

F0601. For quality purposes, my supervisor may monitor this call.

ENTER "1" TO PROCEED, OR ENTER "2" TO SCHEDULE CALLBACK

  1. PROCEED - go to G0051
  2. SCHEDULE CALLBACK

ARRANGE A CALLBACK. HIT "RETURN" TO CONTINUE

.

Section G - General Transportation Core Questions

G0051. First I need to ask about all the kinds of transportation you used either for personal or for business travel last month.

HIT "RETURN" TO CONTINUE

G0103. During September, did you drive or ride in a personal vehicle? (Examples of personal vehicles include a car, van, SUV, pickup truck, RV.)

  1. Yes
  2. No (Skip to G0150)

G0851A. How many days did you drive or ride? (ENTER NUMBER)

____days

G0150. During September, did you drive or ride in an organized carpool or vanpool?

  1. Yes
  2. No (Skip to G0303)

G0851B. How many days did you drive or ride? (ENTER NUMBER)

____days

G0303. During September, did you ride on any public transit within a city or metropolitan area? Examples of public transit include a bus, rapid rail (subway, surface or elevated), light rail, commuter bus, rail or ferry from suburb to city.

  1. Yes
  2. No (Skip to G0819)

G0851C. How many days did you use it? (ENTER NUMBER)

____days

G3051. Consider your most recent trip using public transit. What was the primary purpose of the trip? (CODE PRIMARY PURPOSE) (DO NOT READ LIST)

  1. Work/Work-related
  2. Shopping
  3. College/Other school
  4. Medical services
  5. Social, religious worship, personal business
  6. Other - SPECIFY _______________________

G0819. Is public transportation available in your area?
INTERVIEWER NOTE: YOU MAY HAVE TO EXPLAIN THAT SOME RESPONDENTS USE OF PUBLIC TRANSPORTATION IS WHEN OUT OF TOWN ON BUSINESS OR PLEASURE AND DO NOT HAVE ACCESS IN THE AREA IN WHICH THEY LIVE.

  1. Yes
  2. No

G0201. During September, did you ride on a city-to-city bus, such as Greyhound?

  1. Yes
  2. No (Skip to G0210)

G0851D. How many days did you ride on it? (ENTER NUMBER)

_____ days

G0902B. And of these days, how many were for business or work? (INTERVIEWER: PREVIOUS ANSWER WAS ____)

_____ days

G0210. During September, did you ride on a charter or tour bus line?

  1. Yes
  2. No (Skip to G0251)

G0851O. How many days did you ride on it? (ENTER NUMBER)

____ days

G0251. During September, did you ride on a city-to-city train, such as AMTRAK?

  1. Yes
  2. No (Skip to G0880)

G0851E. How many days did you ride on it? (ENTER NUMBER)

____ days

G0902C. And of these days, how many were for business or work? (INTERVIEWER: PREVIOUS ANSWER WAS ____)

____ days

G0880. In your area, do you have long distance, city-to-city train service such as AMTRAK?
INTERVIEWER NOTE: YOU MAY HAVE TO EXPLAIN THAT SOME RESPONDENTS USE CITY-TO-CITY TRAIN SERVICE SUCH AS AMTRAK WHEN OUT OF TOWN ON BUSINESS OR PLEASURE.

  1. Yes
  2. No

G0350. During September, did you fly on a commercial airline?

  1. Yes
  2. No (Skip to G0560)

G0851F. How many days did you fly on a commercial airline? (ENTER NUMBER)

____ days

G0902D. And of these days, how many were for business or work?

(INTERVIEWER: PREVIOUS ANSWER WAS ____)

____ days

G0560. During September, did you use a taxi or Limousine service?

  1. Yes
  2. No (skip to G0570)

G0851Q. How many days did you use a taxi or Limousine service?

____ days

G0902F. And of these days, how many were for business or work?
(INTERVIEWER: PREVIOUS ANSWER WAS _______)

____ days

G0570. During September, did you use a shuttle such as an airport, hotel, rental car shuttle or other shuttle, do not include a medical appointment shuttle as this will be asked in another question?

  1. Yes
  2. No (Skip to G0453)

G0851R. How many days did you use an airport, hotel, rental car shuttle or other shuttle?

____ days

G0902G. And of these days, how many were for business or work? (INTERVIEWER: PREVIOUS ANSWER WAS________)

____ days

G0453. During September, did you drive or ride on a motorcycle, a motorized scooter, motorized bicycle, moped or all terrain vehicle?

  1. Yes
  2. No (Skip to G0501)

G0852H. How many days did you drive or ride any of these vehicles? (ENTER NUMBER)

____ days

G0501. During September, did you ride a bicycle? Please do not include stationary bicycles.

  1. Yes
  2. No (Skip to G0551)

G0852I. How many days did you ride a bicycle? (ENTER NUMBER)

____ days

G0952. Primarily for what purpose did you use it? (DO NOT READ LIST)

  1. Commuting to work or school
  2. Recreation
  3. Exercise/for my health
  4. Personal errands (to the store, post office, and so on)
  5. Required for my job
  6. Some other purpose - SPECIFY _________________________

G1002. And on a typical day that you rode a bicycle, about how much time did you spend bicycling?

_____ hours and _____ minutes

CATI system must ensure an entry for both hours and minutes

G1054. Did you bicycle mostly on: (READ LIST)

  1. Paved roads, not on shoulders of paved roads, but on the actual road
  2. Shoulders of paved roads
  3. Bike lanes on roads
  4. Bike paths, walking paths or trails
  5. Unpaved roads (for example dirt, gravel, sand)
  6. Sidewalks
  7. Grass, or
    8.

97 Other - SPECIFY ____________________

G0551. During September, did you walk, run, or jog at least one time outside for 10 minutes or more? (such as to work, to a store or to a park)

  1. Yes
  2. No (Skip to G0703)

G0851J. How many days did you walk, run or jog? (ENTER NUMBER)

____ days

G1102. Primarily for what purpose did you walk, run, or jog? (DO NOT READ LIST)

  1. Commuting to work or school
  2. Recreation
  3. Exercise/for my health
  4. Personal errands (to the store, post office, walking the dog, and so on)
  5. Required for my job
  6. Some other purpose - SPECIFY _______________

G1151. And on a typical day that you walked, ran, or jogged, about how much time did you spend walking, running, or jogging?

_____ hours and _____ minutes

CATI system must ensure entry for both hours and minutes

G1205. Did you walk, run, or jog mostly on: (READ LIST)

  1. Paved roads, not on shoulders of paved roads, but on the actual road
  2. Shoulders of paved roads
  3. Bike lanes on roads
    4. Bike paths, walking paths or trails
  4. Unpaved roads (for example dirt, gravel, sand)
  5. Sidewalks
  6. Track
  7. Grass, or
    8.

97 Other - SPECIFY ___________________

G0703. During September, did you operate or ride in a recreational boat such as a motorboat, canoe, rowboat or sailboat? Please do not include personal watercraft such as jetski, skidoo or waverunner.

  1. Yes
  2. No (Skip to G0652)

G0852M. How many days did you use a recreational boat? (ENTER NUMBER)

____ days

G1259. On a typical day that you went recreational boating, about how much time did you spend using the recreational boat?

____ hours and ____ minutes

CATI system must ensure entry for both hours and minutes

G0602. During September, did you ride on a commercial boat, ship, or ferry other than a commuter ferry?

  1. Yes
  2. No (Skip to G0755)

G0851K. How many days did you ride on a commercial boat, ship, or ferry? (ENTER NUMBER)

____ days

G0755. During September, did you use any of the following modes of transportation?
(INTERVIEWER: READ LIST AND RECORD ALL THAT APPLY)

  1. Charter, private, or corporate airplane or helicopter
  2. Commuter ferry
  3. Company owned vehicle
  4. Cruise ship
  5. Golf cart
  6. Horse or horse drawn carriage/buggy
  7. Medical transport such as an ambulance or a shuttle to medical appointments
  8. 08) Vehicles used to transport handicapped persons
  9. Motor home
  10. Personal watercraft such as a jetski, skidoo or waverunner
  11. Rental vehicle
  12. School bus
  13. None
    14.

97 Other - SPECIFY ___________________

B0010. Can you tell me what is the most important overall issue to you as it relates to transportation? (RECORD VERBATIM RESPONSE)

__________________________________________________________

G2002. Now I would like to ask you your opinions associated with your use of major modes of transportation in September.

HIT "RETURN" TO CONTINUE

If G0103 = 2 then skip to instruction before G2102

G2017. Considering all the financial costs associated with driving or riding in a personal vehicle, how satisfied were you with what it cost you to travel by personal vehicle during September? Were you (READ LIST)

  1. Very dissatisfied
  2. Dissatisfied
  3. Satisfied
  4. Very satisfied

G2026. In terms of security from crime or terrorism, how secure did you feel while driving or riding in a personal vehicle in September? Did you feel (READ LIST)

  1. Very insecure
  2. Somewhat insecure
  3. Somewhat secure
  4. Very secure

G2046. In terms of safety from accidents, how safe did you feel while driving or riding in a personal vehicle in September? Did you feel (READ LIST)

  1. Very unsafe
  2. Somewhat unsafe
  3. Somewhat safe
  4. Very safe

G2066. In terms of travel time, using a personal vehicle, overall, how satisfied were you with the amount of time it took you to get where you wanted to go in September? Were you (READ LIST)

  1. Very dissatisfied
  2. Dissatisfied
  3. Satisfied
  4. Very satisfied

G2086. In general, how would you rate the level of convenience of traveling by personal vehicle? Is it (READ LIST)

  1. Very inconvenient
  2. Somewhat inconvenient
  3. Somewhat convenient
  4. Very convenient

G2094. Now please tell me, when you travel by personal vehicle, which one of the following is most important to you? Is it (READ LIST)

  1. The cost of the travel
  2. Your security from terrorism or crime
  3. Your safety from accidents
  4. The amount of time it takes to complete the travel
  5. The level of convenience of using a personal vehicle

If G0303 = 2 then skip to instruction before G2202

G2102. Now I would like to ask you your opinions associated with your use of public transit in September.

G2117. Considering all the financial costs associated with using public transit, how satisfied were you with what it cost you to travel by public transit during September? Were you (READ LIST)

  1. Very dissatisfied
  2. Dissatisfied
  3. Satisfied
  4. Very satisfied

G2126. In terms of security from crime or terrorism, how secure did you feel while using public transit in September? Did you feel (READ LIST)

  1. Very insecure
  2. Somewhat insecure
  3. Somewhat secure
  4. Very secure

G2146. In terms of safety from accidents, how safe did you feel while using public transit in September? Did you feel (READ LIST)

  1. Very unsafe
  2. Somewhat unsafe
  3. Somewhat safe
  4. Very safe

G2166. In terms of travel time on public transit, overall, how satisfied were you with the amount of time it took you to get where you wanted to go during September? Were you (READ LIST)

  1. Very dissatisfied
  2. Dissatisfied
  3. Satisfied
  4. Very satisfied

G2186. In general how would you rate the level of convenience of traveling by public transit? Is it (READ LIST)

  1. Very inconvenient
  2. Somewhat inconvenient
  3. Somewhat convenient
  4. Very convenient

G2190. Overall, how satisfied are you with the level of customer service you receive when using public transit? (READ LIST)

  1. Very dissatisfied
  2. Dissatisfied
  3. Satisfied
  4. Very satisfied

G2194. Now please tell me, when you use public transit, which one of the following is most important to you? Is it (READ LIST)

  1. The cost of the travel
  2. Your security from terrorism or crime
  3. Your safety from accidents
  4. The amount of time it takes to complete the travel
  5. The level of convenience of using public transit
  6. The level of customer service you receive

If G0350 = 2 then skip to B0051

G2202. Now, I would like your opinions associated with flying on a commercial airline in September.

G2217. Considering all the financial costs associated with flying on a commercial airline, how satisfied were you with what it cost you to travel by commercial airline during September? Were you (READ LIST)

  1. Very dissatisfied
  2. Dissatisfied
  3. Satisfied
  4. Very satisfied

G2226. In terms of security from crime or terrorism, how secure did you feel while flying on a commercial airline in September? Did you feel (READ LIST)

  1. Very insecure
  2. Somewhat insecure
  3. Somewhat secure
  4. Very secure

G2246. In terms of safety from accidents, how safe did you feel while flying on a commercial airline in September? Did you feel (READ LIST)

  1. Very unsafe
  2. Somewhat unsafe
  3. Somewhat safe
  4. Very safe

G2266. In terms of travel time using commercial airlines, overall, how satisfied were you with the amount of time it took you to get where you wanted to go during September? Were you (READ LIST)

  1. Very dissatisfied
  2. Dissatisfied
  3. Satisfied
  4. Very satisfied

G2286. In general, how would you rate the level of convenience of traveling by commercial airline? Is it (READ LIST)

  1. Very inconvenient
  2. Somewhat inconvenient
  3. Somewhat convenient
  4. Very convenient

G2290. Overall, how satisfied are you with the level of customer service you receive when using a commercial airline? (READ LIST)

  1. Very dissatisfied
  2. Dissatisfied
  3. Satisfied
  4. Very satisfied

G2294. Now please tell me, when you travel by commercial airline, which of the following is most important to you? Is it (READ LIST)

  1. The cost of the travel
  2. Your security from terrorism or crime
  3. Your safety from accidents
  4. The amount of time it takes to complete the travel
  5. The level of convenience of traveling by air
  6. The level of customer service you receive

Section B - BTS Topical Transportation Questions

B0051. The next questions are about commuting to work.

HIT "RETURN" TO CONTINUE

D0901. During September, did you do any work for pay or profit?

  1. Yes
  2. No (Skip to B2300)

B0105. During September, did you commute, that is, travel routinely from home to work? (INTERVIEWER: EXCLUDE TELECOMMUTING; COMMUTING MAY INCLUDE ANY TYPE OF TRANSPORTATION.)

  1. Yes
  2. No ( Skip to B0371 )

B0159. Altogether, about how many days did you commute to work in September?
(INTERVIEWER: REMIND THE RESPONDENT HOW MANY WEEKDAYS WERE IN LAST MONTH ALONG WITH ANY MAJOR HOLIDAYS)
(INTERVIEWER: THE MONTH OF SEPTEMBER CONTAINED 30 DAYS WITH ONE HOLIDAY, THE 1ST OF SEPTEMBER WHICH WAS ON THE FIRST MONDAY OF THE MONTH.)
(ENTER NUMBER)

____ days

B0155. On a typical day in September, to get to work did you (READ LIST)

  1. Walk
  2. Drive or ride in a personal vehicle, not in a company car
  3. Drive or ride in a carpool or vanpool
  4. Use public transit
  5. Drive or ride in a company car
  6. Bicycle to work
  7. Use a combination of modes

97 Other - SPECIFY ___________

If B0155 = 1, 3, 4, 6 or 97 skip to B0310. If B0155 = 7 skip to B0158.

B0161. On a typical day in September did you drive alone or were there other commuters in your car?
(INTERVIEWER NOTE: WERE THE OTHER PEOPLE IN THE CAR COMMUTERS OR NON-COMMUTERS? A COMMUTER IS USUALLY TRAVELING BETWEEN HOME AND WORK.)

  1. Alone
  2. Other commuters
  3. Other non-commuters (children, students, etc.)

Skip to B0310

B0158. Please list the combination of modes used.

____________________

B0310. Did you work at the same location on most days?

  1. Yes (Skip to B0352)
  2. No

B0315. Did you work at more than one location on a typical day?

  1. Yes
  2. No (Skip to B0352)

B0320. On a typical day, how much time did you spend traveling from worksite to worksite?

_____ hours and_____ minutes (go to B0371)

CATI system must ensure entry for both hours and minutes

B0352. On a typical day, how much time did a one-way, door-to-door trip from home to work take?

THE TIME RECORDED FOR COMMUTING TO WORK ON A TYPICAL DAY SHOULD BE THE TIME IT TOOK TO COMMUTE USING ALL MODES OF TRANSPORTATION USED ON A TYPICAL DAY.

_____ hours and_____ minutes

CATI system must ensure entry for both hours and minutes

B0353. On a typical day, how many miles one-way do you travel from home to work?

_____ miles

B0371. Have you ever telecommuted? That is, have you ever worked at home for pay for your employer instead of working at the office? (This does not include taking work home at night or over the weekend or self-employed persons who work at home.)

  1. Yes
  2. No

B0378. Is the work that you do in your current job something you could do from home?

  1. Yes
  2. No (Skip to B0395)

B0375. Does your current job offer the option of telecommuting?

  1. Yes (If B0371 = 2, skip to B0395)
  2. No (Skip to B0395)

B0376. Are you currently participating in a telecommuting program?

  1. Yes
  2. No (Skip to B0395)

B0363. During the month of September how many days did you telecommute?

_______ days

(INTERVIEWER: THE MONTH OF SEPTEMBER CONTAINED 30 DAYS WITH ONE HOLIDAY, THE 1ST OF SEPTEMBER WHICH WAS ON THE FIRST MONDAY OF THE MONTH.)

B0377. What is your primary reason for telecommuting? (INTERVIEWER: RECORD VERBATIM. HIT ESCAPE KEY AFTER ENTERING INFORMATION)

_________________________________________

B0395. Have you ever worked at a telework center or satellite office?
[INTERVIEWER: FOCUS IS ON WORKING SOMEWHERE OTHER THAN ONE'S "NORMAL" WORKPLACE FOR THE PURPOSE OF REDUCING COMMUTE TIME.
SATELLITE OFFICE: ALTERNATE WORK SITE THAT IS IN A SEPARATE LOCATION OTHER THAN YOUR PRIMARY WORKSITE.
TELEWORK CENTER: ALTERNATE WORK SITE, COULD POSSIBLY HOUSE WORKERS FROM MANY DIFFERENT BUSINESSES.]

  1. Yes
  2. No

B0398. Is the work that you do in your current job something you could do from a telework center or a satellite office?
[INTERVIEWER: FOCUS IS ON WORKING SOMEWHERE OTHER THAN ONE'S "NORMAL" WORKPLACE FOR THE PURPOSE OF REDUCING COMMUTE TIME.
SATELLITE OFFICE: ALTERNATE WORK SITE THAT IS IN A SEPARATE LOCATION OTHER THAN YOUR PRIMARY WORKSITE.
TELEWORK CENTER: ALTERNATE WORK SITE, COULD POSSIBLY HOUSE WORKERS FROM MANY DIFFERENT BUSINESSES.]

  1. Yes
  2. No (Skip to B2300)

B0380. Does your current job offer the option of working at a telework center or satellite office?

  1. Yes (If B0395 is "No", skip to B2300)
  2. No (Skip to B2300)

B0386. Do you currently work at a telework center or satellite office?

  1. Yes
  2. No (skip to B2300)

B0388. During the month of September, how many days did you work at a telework center or satellite office?

_______ days

(INTERVIEWER: THE MONTH OF SEPTEMBER CONTAINED 30 DAYS WITH ONE HOLIDAY, THE 1ST OF SEPTEMBER WHICH WAS ON THE FIRST MONDAY OF THE MONTH.)

B0390. What is your primary reason for working at a telework center or satellite office? (INTERVIEWER: RECORD VERBATIM)

_________________________________________

B2300. My next group of questions is about commercial air travel.

HIT "RETURN" TO CONTINUE

B2311. In what month and year was your most recent commercial airline flight?
(INTERVIEWER: PLEASE PROMPT FOR MONTH AND YEAR)

  1. Enter month and year
  2. Have never flown on a commercial airline (Skip to B3002)

B2315. Please let me verify your last answer as [insert respondent's last answer].

  1. Yes, correct (CONTINUE)
  2. No, incorrect

If B2311 1) is earlier than one year ago skip to B3002 (Note: Remember we are collecting data for the month of September, one year ago would include October 2002 through September 2003).

B2321. Now, I'd like you to think of your most recent commercial airline flight. Was the primary purpose of your trip business or work related? (IF NECESSARY, GIVE EXAMPLES SUCH AS PROFESSIONAL CONFERENCE, MEETING WITH CLIENTS.)

  1. Yes, business/job related
  2. No

B2333. Still thinking of your most recent flight in which of the following sections was your seat located: (READ ENTIRE LIST EXCEPT "DON'T KNOW")

  1. Economy or coach section (also sometimes called the main cabin)
  2. First class section
  3. There were no sections in the plane; all seats were in the same section
  4. Other

If B2333=1, 2 or 3 skip to B2341

B2334. Was your seat located in any of the following areas: (READ LIST)

  1. Business class section
  2. Flight attendant's
  3. Flight crew section or "cockpit"
  4. None of the sections

B2341. Did the price paid for the airline ticket carry any restrictions? For example, did you have to book your trip two weeks in advance, were you required to stay overnight on a Friday or Saturday, or were you prohibited from changing your ticket without paying a penalty?

  1. Yes
  2. No

B2651. How long did you wait in line to check in at the ticket counter for your most recent flight?

X= DID NOT CHECK IN

_____hours and ________ minutes

B2660. Again thinking of your most recent flight, where were you issued your boarding pass? (INTERVIEWER: READ ENTIRE LIST)

  1. Curbside baggage check-in (attendants checking bags just outside the airport doors)
  2. Ticket counter
  3. Self service check-in kiosk (an interactive computer terminal available for self service check-in)
  4. Departure gate
  5. Internet
    6.
  6. Other - SPECIFY _________________

B2701. How long did you wait in line to go through the passenger screening checkpoint for your most recent flight? The checkpoint we are referring to is the only one where you must walk through a metal detector and your carry-on items are x-rayed. How long did you wait?

_____ hours and_____ minutes

CATI system must ensure entry for both hours and minutes

B2751. How did you feel about the amount of time spent waiting in line at the passenger screening checkpoint? Did you feel the amount of time was (READ LIST)

  1. Less than you expected
  2. About what you expected
  3. More than you expected

B2801. How would you rate the thoroughness of the screening process? Would you rate it (READ LIST)

  1. Inadequate
  2. Adequate
  3. Excessive

B2853. How would you describe your level of confidence in the ability of the passenger screeners to keep air travel secure from individuals with hostile intentions? Would you say you have (READ LIST)

  1. No confidence
  2. A small amount of confidence
  3. A moderate amount of confidence
  4. A great deal of confidence
  5. Total confidence

B2900. How satisfied were you with the courtesy of the screeners at the passenger screening checkpoint? Were you (READ LIST)

  1. Very unsatisfied
  2. Somewhat unsatisfied
  3. Neither unsatisfied nor satisfied
  4. Somewhat satisfied
  5. Very satisfied

B2950. How satisfied were you overall with your experience at the passenger screening checkpoint? Were you (READ LIST)

  1. Very unsatisfied
  2. Somewhat unsatisfied
  3. Neither unsatisfied nor satisfied
  4. Somewhat satisfied
  5. Very satisfied

B2977. How consistent have screening procedures been in airports you have departed from? Have they been (READ LIST)

  1. Very inconsistent
  2. Somewhat inconsistent
  3. Somewhat consistent
  4. Very consistent

B2980. How would you rate the current level of airport security compared to security levels prior to September 11th, 2001? Would you say that security today is (READ LIST)

  1. Much better than it was before September 11th, 2001
  2. Somewhat better than it was before September 11th, 2001
  3. About the same as it was before September 11th, 2001
  4. Somewhat worse than it was before September 11th, 2001
  5. Much worse than it was before September 11th, 2001

If B2311 1) is one year ago or later skip to B3100 (Note: Remember we are collecting data for the month of September, one year ago would include October 2002 through September 2003).

B3002. How would you describe your level of confidence in the ability of the passenger screeners to keep air travel secure from individuals with hostile intentions? Would you say you have (READ LIST)

  1. No confidence
  2. A small amount of confidence
  3. A moderate amount of confidence
  4. A great deal of confidence
  5. Total confidence

B3100. Have the changes in passenger screening procedures since September 11th, 2001 made you (READ LIST)

  1. Less inclined to travel by commercial airline
  2. Have had no effect on your commercial airline travel
  3. More inclined to travel by commercial airline

B4301. My next group of questions asks for information about household freight deliveries.

B4310. During September, did you have access to the Internet, from home, work, or some other location?

  1. Yes
  2. No (Skip to B4351)

If B4310 = "Refused" or "Don't know" skip to B4351

B4320. During September, did you use the Internet to purchase merchandise to be delivered to an address other than your home address (for example delivery to a friend or family member)?

  1. Yes
  2. No

B4330. During September, did you use the Internet to purchase merchandise to be delivered to your home address?

  1. Yes
  2. No (Skip to B4351)

If B4330 = "Refused" or "Don't know" skip to B4351

B4341. During September, how many times did you use the Internet to purchase merchandise to be delivered to your home?

ENTER NUMBER _________

B4351. During September, how many times did you use the telephone to purchase merchandise to be delivered to your home?

ENTER NUMBER _________

B4361. During September, how many times did you mail an order form to a business or company to purchase merchandise to be delivered to your home?

ENTER NUMBER _________

B4366. During September, how many times did you fax an order form to a business or company to purchase merchandise?

ENTER NUMBER__________

B4370. During September, how many times did you purchase merchandise, in person, at a store or business that had to be delivered to your home; that is, you did not take the merchandise home with you?

ENTER NUMBER _________

B4380. During September, how many deliveries did you receive at your home that were delivered by a company other than the US Postal Service - someone other than your regular mail delivery person? Non-US Postal Service companies include FedEx, UPS, Emory, Airborne Express, DHL, as well as other private delivery companies that could include private furniture or appliance delivery companies.

ENTER NUMBER ___________ (If zero, skip to B5000)

B4391. During September, were any of the following types of merchandise delivered to your home by someone other than the US Postal Service? (READ LIST. RECORD ALL MENTIONS.)

  1. Books
  2. Clothing or clothing accessories (including footwear)
  3. Computer hardware
  4. Computer software
  5. Drugs, health aids, or beauty aids
  6. Electronics or appliances
  7. Food, beer, or wine
  8. Home furnishings such as furniture, artwork, linens, window treatments, etc.
  9. Audio or video cassettes/CDs/DVDs
  10. Office equipment or supplies (for a home office)
  11. Toys, hobby goods, or games
  12. Any documents, magazines, or newspapers delivered by other than the US Postal Service
  13. Garden or yard equipment or supplies such as plant, seeds, mowers, edgers, etc.
  14. Automobile or truck parts
  15. Pet or animal supplies
  16. None
    17.

97 Other - SPECIFY ___________

B5000. My next set of questions is about recent events in the news.

B5074. Did you have any travel plans for this past Labor Day holiday?

  1. Yes
  2. No (skip to SM0050)

B5076. Did you change or modify your travel plans for this past Labor Day holiday?

  1. Yes
  2. No (skip to SM0050)

B5078. Please tell me what changes did you make in your Labor Day plans?

  1. Type of transportation
  2. Number of people traveling
  3. Departure point
  4. Destination point
  5. Earlier travel plans
  6. Later travel plans
  7. Earlier departure
  8. Later departure
  9. Canceled travel plans

97 Other - SPECIFY ___________

B5080. Please tell me the main reason you made changes to your Labor Day plans?

(INTERVIEWER: RECORD VERBATIM. HIT "ESCAPE" KEY AFTER ENTERING INFORMATION)

________________________________________________________

Section SM - Strategic Goal Questions

SM0050. Now I want to ask your opinion on some transportation issues related to mobility.

HIT "RETURN" TO CONTINUE

SE0175. Is traffic congestion a problem in your community?

  1. Yes
  2. No

If G0103 = 2 skip to instruction before SM1050

SM1000. Did you experience any significant delays while traveling in a personal vehicle in September?

  1. Yes
  2. No (Skip to instruction before SM1050)

SM1005. Please tell me whether those delays caused you to... (READ LIST)

SM1010. Change the time of day you traveled Yes No
SM1015. Change the type of transportation you used Yes No
SM1020. Change the route you took to reach your destination Yes No
SM1025. Postpone your travel to another day Yes No
SM1030. Cancel your trip entirely Yes No

If G0150 = 2 skip to instruction before SM1100

SM1050. Did you experience any significant delays while traveling in an organized carpool or vanpool in September?

  1. Yes
  2. No (Skip to instruction before SM1100)

SM1055. Please tell me whether those delays caused you to... (READ LIST)

SM1060. Change the time of day you traveled Yes No
SM1065. Change the type of transportation you used Yes No
SM1070. Change the route you took to reach your destination Yes No
SM1075. Postpone your travel to another day Yes No
SM1080. Cancel your trip entirely Yes No

If G0303 = 2 skip to instruction before SM1150

SM1100. Did you experience any significant delays while traveling on public transit in September?

  1. Yes
  2. No (Skip to instruction before SM1150)

SM1105. Please tell me whether those delays caused you to... (READ LIST)

SM1110. Change the time of day you traveled Yes No
SM1115. Change the type of transportation you used Yes No
SM1120. Change the route you took to reach your destination Yes No
SM1125. Postpone your travel to another day Yes No
SM1130. Cancel your trip entirely Yes No

If G0201 = 2 skip to instruction before SM1200

SM1150. Did you experience any significant delays while traveling on city-to-city buses in September?

  1. Yes
  2. No (Skip to instruction before SM1200)

SM1155. Please tell me whether those delays caused you to... (READ LIST)

SM1160. Change the time of day you traveled Yes No
SM1165. Change the type of transportation you used Yes No
SM1170. Change the route you took to reach your destination Yes No
SM1175. Postpone your travel to another day Yes No
SM1180. Cancel your trip entirely Yes No

If G0251 = 2 skip to instruction before SM1250

SM1200. Did you experience any significant delays while traveling on city-to-city trains in September?

  1. Yes
  2. No (Skip to instruction before SM1250)

SM1205. Please tell me whether those delays caused you to... (READ LIST)

SM1210. Change the time of day you traveled Yes No
SM1215. Change the type of transportation you used Yes No
SM1220. Change the route you took to reach your destination Yes No
SM1225. Postpone your travel to another day Yes No
SM1230. Cancel your trip entirely Yes No

If G0350 = 2 skip to instruction before MNH0500

SM1250. Did you experience any significant delays while traveling on commercial airlines in September?

  1. Yes
  2. No (Skip to instruction before MNH0500)

SM1255. Please tell me whether those delays caused you to... (READ LIST)

SM1260. Change the time of day you traveled Yes No
SM1265. Change the type of transportation you used Yes No
SM1270. Change the route you took to reach your destination Yes No
SM1275. Postpone your travel to another day Yes No
SM1280. Cancel your trip entirely Yes No

Section M - Operating Administration Modal Questions

MNH0500. The next group of questions is of interest to the National Highway Transportation Safety Administration.

MNH0510. Have you driven a vehicle in the last twelve months?

  1. Yes
  2. No (Skip to D0050)

MNH0580. In the last 12 months, have you been involved in a crash in a vehicle where you were the driver?

  1. Yes
  2. No

MNH0600. In the last 12 months, have you been involved in a near miss in a vehicle where you were the driver?

  1. Yes
  2. No

Section D - Demographic Questions

D0050. This final section asks for information to help us summarize the study results. No identifying information about you or your household will ever be released or published.

HIT "RETURN" TO CONTINUE

D0061. How many registered road vehicles are available for regular use by members of your household?

ENTER NUMBER ______

(INTERVIEWER: IF RESPONDENT ANSWERS 10 OR MORE, RECORD AS 10)

D0104. Do you have any kind of disability or health impairment?

  1. Yes (If B2311 = 1 is less than 09 2001 or B2311 = 5 or 9 then go to D0110)
  2. No (Skip to D0110)

D1103. Due to your disability have air travel passenger screening procedures changed for you since September 11, 2001?

  1. Yes
  2. No (Skip to D0110)

D1104. How have they changed for you?

__________________________________________________________

D0110. Does anyone else currently living in your household, including children, have any kind of disability or health impairment?

  1. Yes
  2. No

If D0104 = 2 and D0110 = 2 go to D0251. If D0104 = 1 and D0110 = 2 go to D0106.

D0105. How many other people (besides yourself)?

__________

D0106. Does anyone in the household use adaptive equipment in any motor vehicle (for example hand controls, modified foot pedals, or a wheelchair lift)?

  1. Yes
  2. No

D0251. How many people aged 18 or older live in your household, including yourself? (ENTER NUMBER)

_____ people

INTERVIEWER: REPEAT ANSWER TO RESPONDENT: "Including yourself, ______ people aged 18 or older live in your household?"

D0300. Please stop me when I reach the category that includes your age: (READ LIST UNTIL RESPONDENT STOPS YOU TO SELECT A CATEGORY)

  1. 18 to 24 years
  2. 25 to 34
  3. 35 to 44
  4. 45 to 54
  5. 55 to 64
  6. 65 to 74
  7. 75 or older

D0350. (RECORD GENDER; ASK ONLY IF NECESSARY) Are you male or female?

  1. Male
  2. Female

D0404. Do you consider yourself to be Hispanic or Latino?

  1. Yes
    (If "Yes", INTERVIEWER MUST READ: "People who identify themselves as Hispanic or Latino origin may be of any race.") (INTERVIEWER READ ONLY IF NEEDED: "Origin can be viewed as the heritage, nationality group, lineage, or country of birth of the person or the person's parents or ancestors before their arrival in the United States.")
  2. No

D0402. Is the racial group that best describes you (READ ENTIRE LIST. READ PARENTHETICAL ONLY IF RESPONDENT ASKS FOR CLARIFICATION.) (RECORD ALL THAT APPLY)

  1. American Indian (Native American) or Alaska Native
  2. Asian (e.g., Chinese, Filipino, Japanese, Korean, Vietnamese)
  3. Black or African-American
  4. Native Hawaiian or other Pacific Islander (e.g., Samoan or Chamorro)
  5. White (Caucasian, Anglo), or
    6.
  6. Other - SPECIFY _________

D0450. What is the highest level of education you've completed? (DO NOT READ LIST)

  1. Less than high school graduate
  2. High school graduate (or GED)
  3. Some college (or technical vocational school/professional business school)
  4. Two-year college degree (AA: Associate in Arts)
  5. Four-year college degree (BA or BS: Bachelor of Arts/Science degree)
  6. Graduate degree (Master's, Ph.D., Lawyer, Medical Doctor)

D0501. Please stop me when I reach the category that includes your household's total annual income for last calendar year, that is, 2002: (READ LIST UNTIL RESPONDENT STOPS YOU TO SELECT A CATEGORY)

  1. Under $15,000
  2. From $15,000 to less than $30,000
  3. From $30,000 to less than $50,000
  4. From $50,000 to less than $75,000
  5. From $75,000 to less than $100,000
  6. $100,000 or more

D0553. Not including the telephone number which I called you on, how many additional phone numbers do you have in your household? Please do not count numbers for cellular phones, or phone lines that are exclusively for computer of fax use.

  1. None (Skip to D0801)
  2. One
  3. Two
  4. Three
  5. Four or more

READ AFTER RESPONDENT HAS GIVEN ANSWER: "So, you have ______ additional phone numbers that are not used exclusively for fax machine, computer or cellular phone?"

D0751. Is the primary use of the additional phone number(s) for household use, business use, or both?

  1. Household use only
  2. Business use only
  3. Both household and business use

D0801. In order to classify your household for statistical purposes, what is your ZIP code? (ENTER NUMBER)

___ ___ ___ ___ ___

D0810. Did your household receive an advance notice in the mail concerning this study?

  1. Yes
  2. No

D0850. This concludes the study questions. On behalf of the Department of Transportation, I thank you for your time. Goodbye.

HIT "RETURN" TO CONTINUE

Section I - Interviewer Close Out Questions

I0050. THESE QUESTIONS ARE ANSWERED BY THE INTERVIEWER AFTER THE RESPONDENT HANGS UP.

HOW WELL DID THE RESPONDENT UNDERSTAND THE QUESTIONS?

  1. Not at all
  2. Not very well
  3. Well
  4. Very well

I0100. HOW COOPERATIVE WAS THE RESPONDENT IN ANSWERING THE QUESTIONS?

  1. Not at all cooperative
  2. Not very cooperative
  3. Cooperative
  4. Very cooperative

I0150. IN WHAT LANGUAGE WAS THE INTERVIEW CONDUCTED?

  1. English
  2. Spanish
  3. Both English and Spanish
  4. Other - SPECIFY __________________

I0200. PLEASE NOTE ANYTHING ELSE YOU FEEL IS HELPFUL OR IMPORTANT ABOUT THIS INTERVIEW.

1CONTINUE TO ENTER TEXT OF RESPONSE
99) No notes to add