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Internet Survey

Internet Survey

NOTE: This internet survey is only for display purposes and not a live survey.

Welcome to the 2002 National Transportation Availability and Use Survey  

This survey is a national survey of transportation use by the Bureau of Transportation Statistics, U.S. Department of Transportation (see brochure). Your household was chosen to answer some questions about its transportation use. The information you provide will let those responsible for national transportation decisions know what improvements are needed.

Your participation is voluntary, and your answers will be completely confidential.

The study is authorized by Title 49, Section 111(c)(2) of the United States Code, which permits agencies to regularly measure customer satisfaction with their performance. The Office of Management and Budget approved the collection of this information under OMB number 2139-0007, which expires 4/30/2004.

Section E: Experiences with Transportation Used

In this section, we would like to ask you about transportation services available in your area and about your experiences with transportation services.

E1.

During the past month, when you traveled locally, such as for work, shopping, going to the doctor's and other purposes, did you . . .
 

Yes

No

SKIP

a..

Drive a personal motor vehicle such as a car, minivan, truck, or SUV?

b.

Ride in a personal motor vehicle as a passenger?

c.

Ride in a carpool or vanpool?

d.

Ride on a public bus such as a transit bus or city bus?

e.

Use curb-to-curb transportation provided by a public transportation authority for persons with disabilities?

f.

Ride on specialized transportation services provided by human service agencies?

g.

Ride on a private or chartered bus?

h.

Ride on a school bus?

i.

Ride on a subway, "light rail," or commuter train?

j.

Take a taxicab?

k.

Use an electric wheelchair, scooter, golf cart or other motorized personal transportation?

l.

Ride a bicycle or other pedal cycle?

m.

Walk, including using a nonmotorized wheelchair or scooter on sidewalks, at crosswalks, or in intersections?

n.

Use any other type of transportation?

E2. Which type of transportation did you use most frequently?

    PERSONAL VEHICLES
     Personal motor vehicle as driver
     Personal motor vehicle as a passenger
     Motorized personal transportation (such as an electric wheelchair, scooter, or golf cart)
     Carpool or vanpool; group car or van
    AIR TRAVEL
     Commercial airplane
     Private or charter airplane
    BUS TRAVEL
     Intercity bus (such as Greyhound)
     Private or chartered bus
     Public bus (includes transit or city bus)
     School bus
    SPECIALIZED TRAVEL
     Paratransit van or bus sponsored by the public transit authority
     Specialized transportation services provided by human services agencies
    TRAIN
     Amtrak or Intercity train
     Subway, "light rail", or commuter train
    OTHER
     Bicycle or pedal cycles
     Taxicab
     Work at home or home-schooled
     Telecommutes
     Walking (includes nonmotorized wheelchair, scooter,or assistance device such as a cane)
     Other transportation
     SKIP

E3.

How satisfied are you that your primary mode of transportation is . . .

Very Dissatisfied

Somewhat Dissatisfied

Neither satisfied nor dissatisfied

Somewhat Satisfied

Very Satisfied

SKIP

a.

Close to where you live

b.

Convenient to get to from the home

c.

Easy to get into and get out of

d.

In good mechanical repair

e.

Reliable

f.

Comfortable

g.

Able to get to your destination on a direct route and without too many stops

h.

Affordable

i.

Safe from accidents

j.

Safe from crime

E4. How confident are you that when using your primary mode of transportation that you could get out safely in the event of an emergency?

     Not at all confident
     Not very confident
     Some what confident
     Very confident
     SKIP

Next, I have a few questions about your paid or volunteer WORK.

E5. Would you say you . . .

     Work fulltime for pay only
     Work part time for pay only
     Both work for pay and volunteer
     Volunteer only
     Neither work for pay nor volunteer
     SKIP

E6.What type of transportation do you use most often to commute to work or to volunteer?

    PERSONAL VEHICLES
     Personal motor vehicle as driver
     Personal motor vehicle as a passenger
     Motorized personal transportation (such as an electric wheelchair, scooter, or golf cart)
     Carpool or vanpool; group car or van
    AIR TRAVEL
     Commercial airplane
     Private or charter airplane
    BUS TRAVEL
     Intercity bus (such as Greyhound)
     Private or chartered bus
     Public bus (includes transit or city bus)
     School bus
    SPECIALIZED TRAVEL
     Paratransit van or bus sponsored by the public transit authority
     Specialized transportation services provided by human services agencies
    TRAIN
     Amtrak or Intercity train
     Subway, "light rail", or commuter train
    OTHER
     Bicycle or pedal cycles
     Taxicab
     Work at home or home-schooled
     Telecommute
     Walking (includes nonmotorized wheelchair, scooter, or assistance device such as a cane)
     Other transportation
     SKIP

 

 

Yes

No

SKIP

E8.

When you go home from work or from volunteering, do you most often use the same type of transportation that you use to go to work or to volunteer?

E9.What type of transportation do you use most often to commute from work or volunteering?

    PERSONAL VEHICLES
     Personal motor vehicle as driver
     Personal motor vehicle as a passenger
     Motorized personal transportation (such as an electric wheelchair, scooter, or golf cart)
     Carpool or vanpool; group car or van
    AIR TRAVEL
     Commercial airplane
     Private or charter airplane
    BUS TRAVEL
     Intercity bus (such as Greyhound)
     Private or chartered bus
     Public bus (includes transit or city bus)
     School bus
    SPECIALIZED TRAVEL
     Paratransit van or bus sponsored by the public transit authority
     Specialized transportation services provided by human services agencies
    TRAIN
     Amtrak or Intercity train
     Subway, "light rail", or commuter train
    OTHER
     Bicycle or pedal cycles
     Taxicab
     Work at home or home-schooled
     Telecommute
     Walking (includes nonmotorized wheelchair, scooter, or assistance device such as a cane)
     Other transportation
     SKIP

 

 

Yes

No

SKIP

E10.

Are you now enrolled in school?

E11.What type of transportation do you use most often to commute to school?

    PERSONAL VEHICLES
     Personal motor vehicle as driver
     Personal motor vehicle as a passenger
     Motorized personal transportation (such as an electric wheelchair, scooter, or golf cart)
     Carpool or vanpool; group car or van
    AIR TRAVEL
     Commercial airplane
     Private or charter airplane
    BUS TRAVEL
     Intercity bus (such as Greyhound)
     Private or chartered bus
     Public bus (includes transit or city bus)
     School bus
    SPECIALIZED TRAVEL
     Paratransit van or bus sponsored by the public transit authority
     Specialized transportation services provided by human services agencies
    TRAIN
     Amtrak or Intercity train
     Subway, "light rail", or commuter train
    OTHER
     Bicycle or pedal cycles
     Taxicab
     Work at home or home-schooled
     Telecommute
     Walking (includes nonmotorized wheelchair, scooter, or assistance device such as a cane)
     Other transportation
     SKIP

 

 

Yes

No

SKIP

E13.

When you go home from school, do you most often use the same type of transportation that you use to go to school?

E14.What type of transportation do you use most often to commute from school?

    PERSONAL VEHICLES
     Personal motor vehicle as driver
     Personal motor vehicle as a passenger
     Motorized personal transportation (such as an electric wheelchair, scooter, or golf cart)
     Carpool or vanpool; group car/van
    AIR TRAVEL
     Commercial airplane
     Private or charter airplane
    BUS TRAVEL
     Intercity bus (such as Greyhound)
     Private or chartered bus
     Public bus (includes transit or city bus)
     School bus
    SPECIALIZED TRAVEL
     Paratransit van or bus sponsored by the public transit authority
     Specialized transportation services provided by human services agencies
    TRAIN
     Amtrak/Intercity train
     Subway, "light rail", or commuter train
    OTHER
     Bicycle/pedal cycles
     Taxicab
     Works at home / home-schooled
     Telecommutes
     Walking (includes nonmotorized wheelchair, scooter, or assistance device such as a cane)
     Other transportation
     Refuse
     Don't know

E14A. What type of transportation do you use most often to go to the doctor and for other medical visits?

    PERSONAL VEHICLES
     Personal motor vehicle as driver
     Personal motor vehicle as a passenger
     Motorized personal transportation (such as an electric wheelchair, scooter, or golf cart)
     Carpool or vanpool; group car or van
    AIR TRAVEL
     Commercial airplane
     Private or charter airplane
    BUS TRAVEL
     Intercity bus (such as Greyhound)
     Private or chartered bus
     Public bus (includes transit or city bus)
     School bus
    SPECIALIZED TRAVEL
     Paratransit van or bus sponsored by the public transit authority
     Specialized transportation services provided by human services agencies
    TRAIN
     Amtrak or Intercity train
     Subway, "light rail", or commuter train
    OTHER
     Bicycle or pedal cycles
     Taxicab
     Work at home or home-schooled
     Telecommute
     Walking (includes nonmotorized wheelchair, scooter, or assistance device such as a cane)
     Other transportation
     SKIP

E14B. Other than for work, school, and doctor or medical visits, what type of transportation do you use most often for your local travel, such as shopping and recreation?

    PERSONAL VEHICLES
     Personal motor vehicle as driver
     Personal motor vehicle as a passenger
     Motorized personal transportation (such as an electric wheelchair, scooter, or golf cart)
     Carpool or vanpool; group car or van
    AIR TRAVEL
     Commercial airplane
     Private or charter airplane
    BUS TRAVEL
     Intercity bus (such as Greyhound)
     Private or chartered bus
     Public bus (includes transit or city bus)
     School bus
    SPECIALIZED TRAVEL
     Paratransit van or bus sponsored by the public transit authority
     Specialized transportation services provided by human services agencies
    TRAIN
     Amtrak or Intercity train
     Subway, "light rail", or commuter train
    OTHER
     Bicycle or pedal cycles
     Taxicab
     Work at home or home-schooled
     Telecommute
     Walking (includes nonmotorized wheelchair, scooter, or assistance device such as a cane)
     Other transportation
     SKIP

 

 

Yes

No

SKIP

E15.

Is there a sidewalk, path, or bike lane in usable condition close to your home?

Earlier, you said you WALKED.

E16. During the past month, what problems have you experienced as a pedestrian, with or without wheeled assistance on sidewalks, at crosswalks, or in intersections?

     No problems
    -----------------------------------------------
     Safety and travel information not adapted for my needs (such as Braille signs and beeping or flashing signals)
     Crosswalk time too short
     Crosswalks not marked or missing
     Curb cut / ramp / stair / grade problems
     Difficult to see or be seen
     Don't know when it's safe to cross
     Drainage poor
     Drivers don't stop for me
     Grates and gaps
     Insensitive or unaware drivers
     Insensitive or unaware pedestrians
     Lighting inadequate
     Median or island problems
     Moving traffic too close to me
     Obstacles or protrusions
     Passing space or width limited
     Surface problems (potholes or cracks)
     Too few or missing sidewalks/paths
     Other (Specify: )
     Did not walk on sidewalks, at crosswalks, or in intersections
     SKIP

E17. Which was the greatest problem for you, as a pedestrian?

     Safety and travel information not adapted for my needs (such as Braille signs and beeping or flashing signals)
     Crosswalk time too short
     Crosswalks not marked or missing
     Curb cut / ramp / stair / grade problems
     Difficult to see or be seen
     Don't know when it's safe to cross
     Drainage poor
     Drivers don't stop for me
     Grates and gaps
     Insensitive or unaware drivers
     Insensitive or unaware pedestrians
     Lighting inadequate
     Median or island problems
     Moving traffic too close to me
     Obstacles or protrusions
     Passing space or width limited
     Surface problems (potholes or cracks)
     Too few or missing sidewalks/paths
     Other
     SKIP

Earlier, you said you rode a BICYCLE or other pedal cycle.

E18. During the past month, what problems did you experienced as a cyclist?

     No problems
    -----------------------------------------------
     Safety and travel information not adapted for my needs (such as Braille signs and beeping or flashing signals)
     Crosswalk time too short
     Crosswalks not marked/missing
     Curb cut / ramp / stair / grade problems
     Difficult to see or be seen
     Don't know when it's safe to cross
     Drainage poor
     Drivers don't stop for me
     Grates and gaps
     Insensitive or unaware drivers
     Insensitive or unaware pedestrians
     Lighting inadequate
     Median or island problems
     Moving traffic too close to me
     Obstacles, protrusions, or low clearance
     Passing space or width limited
     Surface problems (potholes or cracks)
     Too few or missing sidewalks / paths
     Other (Specify: )
     Did not use bicycle or pedal cycle
     SKIP

E19. Which was the greatest problem for you, as a cyclist?

     Safety and travel information not adapted for my needs (such as Braille signs and beeping or flashing signals)
     Crosswalk time too short
     Crosswalks not marked or missing
     Curb cut / ramp / stair / grade problems
     Difficult to see or be seen
     Don't know when it's safe to cross
     Drainage poor
     Drivers don't stop for me
     Grates and gaps
     Insensitive or unaware drivers
     Insensitive or unaware pedestrians
     Lighting inadequate
     Median or island problems
     Moving traffic too close to me
     Obstacles or protrusions
     Passing space or width limited
     Surface problems (potholes or cracks)
     Too few or missing sidewalks/paths
     Other
     SKIP

 

 

Yes

No

SKIP

E20.

Have you ever been hit by a motor vehicle while walking or riding a bicycle?

 

 

Going Straight

Turning

SKIP

E21.

Was the motorist going straight or turning at the time of the accident?

Next, I would like to ask you about OTHER types of transportation.

 

 

Yes

No

SKIP

E22.

Is local bus, transit bus, or city bus service available within three-quarters of a mile from your home?

 

 

 

 

 

E23.

Is bus service available within one-quarter mile from your home?

Earlier, you told me you used the PUBLIC BUS.

E24. During the past month, about how many days per week did you use the bus?
 
     1 day per week
     2 days per week
     3 days per week
     4 days per week
     5 days per week
     6 days per week
     7 days per week
     Less than one day per week
     Didn't use
     SKIP

E24A. When you use the bus, how many one-way trips a day do you usually take?
 
     Trips/day    SKIP

E25. Which problems have you experienced at bus stops?

     No problems
    -----------------------------------------------
     Safety and travel information not adapted for my needs (such as Braille signs and beeping or flashing signals)
     Crowding or seating inadequate
     Curb cut / ramp / stair / grade problems
     Difficult to see or be seen
     Drainage poor
     Elevators or escalators are broken or missing
     Fare purchase difficult
     Insensitive or unaware passengers
     Lighting inadequate
     Obstacles, protrusions, trash, or debris
     Passenger travel information inadequate
     Passing space or aisle width limited
     Personal safety concerns
     Restroom facilities inadequate
     Schedule not kept
     Shelter inadequate
     Sidewalks or paths are missing or inadequate
     Staff assistance or sensitivity poor
     Surface problems (potholes or crack)
     Vehicle does not always stop for me
     Parking inadequate
     Other (Specify: )
     SKIP

E26. Which was the greatest problem for you at the bus stop?

     Safety and travel information not adapted for my needs (such as Braille signs and beeping or flashing signals)
     Crowding or seating inadequate
     Curb cut / ramp / stair / grade problems
     Difficult to see or be seen
     Drainage poor
     Elevators or escalators are broken or missing
     Fare purchase difficult
     Insensitive or unaware passengers
     Lighting inadequate
     Obstacles, protrusions, trash, or debris
     Passenger travel information inadequate
     Passing space or aisle width limited
     Personal safety concerns
     Restroom facilities inadequate
     Schedule not kept
     Shelter inadequate
     Sidewalks or paths are missing or inadequate
     Staff assistance or sensitivity poor
     Surface problems (potholes or crack)
     Vehicle does not always stop for me
     Parking inadequate
     Other
     SKIP

E27. What problems have you experienced while on the bus?

     No problems
    -----------------------------------------------
     Safety and travel information not adapted for my needs (such as Braille signs and beeping or flashing signals)
     Board or exit time inadequate
     Boarding or exiting equipment limited
     Crowding or seating inadequate
     Difficult to board or exit
     Equipment storage inadequate
     Fare purchase difficult
     Insensitive or unaware driver
     Insensitive or unaware passengers
     Lighting inadequate
     Obstacles or protrusions
     Passenger travel information inadequate
     Passing space or aisle width limited
     Personal safety concerns
     Restroom facilities inadequate
     Service animals not permitted
     Staff assistance or sensitivity poor
     Wheelchair space inadequate
     Other (Specify: )
     SKIP

E28. Which was the greatest problem for you while on the bus ?

     Safety and travel information not adapted for my needs (such as Braille signs and beeping or flashing signals)
     Board or exit time inadequate
     Boarding or exiting equipment limited
     Crowding or seating inadequate
     Difficult to board or exit
     Equipment storage inadequate
     Fare purchase difficult
     Insensitive or unaware driver
     Insensitive or unaware passengers
     Lighting inadequate
     Obstacles or protrusions
     Passenger travel information inadequate
     Passing space or aisle width limited
     Personal safety concerns
     Restroom facilities inadequate
     Service animals not permitted
     Staff assistance or sensitivity poor
     Wheelchair space inadequate
     Other
     SKIP

 

 

Yes

No

SKIP

E29.

Is there a subway, light rail, or commuter train station within 5 miles from your home?

Earlier, you said that you rode the SUBWAY, LIGHT RAIL, or COMMUTER TRAIN.

E30. During the past month, how many days per week did you use the train?
 
      1 day per week
      2 days per week
      3 days per week
      4 days per week
      5 days per week
      6 days per week
      7 days per week
      Less than one day per week
      Didn't use
      SKIP

E30a. When you use the subway, light rail, or commuter train, how many one-way trips a day do you usually take?
 
     Trips/day    SKIP

E31. What problems have you experienced at subway, light rail, or commuter train stations?

     No problems
    -----------------------------------------------
     Safety and travel information not adapted for my needs (such as Braille signs and beeping or flashing signals)
     Crowding or seating inadequate
     Curb cut / ramp / stair / grade problems
     Difficult to see or be seen
     Drainage poor
     Elevators or escalators are broken or missing
     Fare purchase difficult
     Insensitive or unaware passengers
     Lighting inadequate
     Obstacles, protrusions, or debris
     Passenger travel information inadequate
     Passing space or aisle width limited
     Personal safety concerns
     Restroom facilities inadequate
     Schedule not kept
     Shelter inadequate
     Staff assistance or sensitivity poor
     Surface problems (potholes or crack)
     Too few or missing sidewalks/paths
     Wide gaps between platform and cars
     Parking inadequate
     Other (Specify: )
     SKIP

E32. Which was the greatest problem for you subway, light rail, or commuter train stations?

     Safety and travel information not adapted for my needs (such as Braille signs and beeping or flashing signals)
     Crowding or seating inadequate
     Curb cut / ramp / stair / grade problem
     Difficult to see or be seen
     Drainage poor
     Elevators or escalators are broken or missing
     Fare purchase difficult
     Insensitive or unaware passengers
     Lighting inadequate
     Obstacles, protrusions, or debris
     Passenger travel information inadequate
     Passing space or aisle width limited
     Personal safety concerns
     Restroom facilities inadequate
     Schedule not kept
     Shelter inadequate
     Staff assistance or sensitivity poor
     Surface problems (potholes or crack)
     Too few or missing sidewalks/paths
     Wide gaps between platform and cars
     Parking inadequate
     Other
     SKIP

E33. What problems have you experienced while on the subway, light rail, or commuter train?

     No problems
    -----------------------------------------------
     Safety and travel information not adapted for my needs (such as Braille signs and beeping or flashing signals)
     Board or exit time inadequate
     Boarding or exiting equipment limited
     Crowding or seating inadequate
     Difficult to board or exit
     Equipment storage inadequate
     Fare purchase difficult
     Insensitive or unaware driver
     Insensitive or unaware passengers
     Lighting inadequate
     Obstacles or protrusions
     Passenger travel information inadequate
     Passing space or aisle width limited
     Personal safety concerns
     Restroom facilities inadequate
     Service animals not permitted
     Staff assistance or sensitivity poor
     Wheelchair space inadequate
     Other (Specify: )
     SKIP

E34. Which was the greatest problem for you while on the subway, light rail, or commuter train?

     Safety and travel information not adapted for my needs (such as Braille signs and beeping or flashing signals)
     Board or exit time inadequate
     Boarding or exiting equipment limited
     Crowding or seating inadequate
     Difficult to board or exit
     Equipment storage inadequate
     Fare purchase difficult
     Insensitive or unaware driver
     Insensitive or unaware passengers
     Lighting inadequate
     Obstacles or protrusions
     Passenger travel information inadequate
     Passing space or aisle width limited
     Personal safety concerns
     Restroom facilities inadequate
     Service animals not permitted
     Staff assistance or sensitivity poor
     Wheelchair space inadequate
     Other
     SKIP

 

 

Yes

No

SKIP

E35.

Is public paratransit service available in your area?

 

Earlier, you said that you used public PARATRANSIT service.

E36. During the past month, how many days per week did you use the service?
 
       1 day per week
       2 days per week
       3 days per week
       4 days per week
       5 days per week
       6 days per week
       7 days per week
       Less than one day per week
       Didn't use
       SKIP

E36a. When you use public paratransit service, how many one-way trips a day do you usually take?
 
     Trips/day    SKIP

E37. What problems have you experienced while using the public paratransit service?

     No problems
    -----------------------------------------------
     Attendant or escort service limited
     Cannot schedule repeating trips (e.g., trips at the same time each day)
     Cost is too high
     Difficult to board or exit
     Inadequate seating
     Insensitive or unaware driver
     Personal safety concerns
     Responsiveness problems (i.e., must schedule trip 24 hours in advance)
     Schedule for pickup not kept or long waits
     Schedule for drop-off not kept or long waits
     Service is often not available when I need it
     Staff assistance or sensitivity poor
     Vehicle is in poor mechanical condition
     Vehicle not accessible
     Trip time is too variable or unpreditable
     Other (Specify: )
     SKIP

E38. Which was the greatest problem for you while using the public paratransit service?

     Attendant or escort service limited
     Cannot schedule repeating trips (e.g., trips at the same time each day)
     Cost is too high
     Difficult to board or exit
     Inadequate seating
     Insensitive or unaware driver
     Personal safety concerns
     Responsiveness problems (i.e., must schedule trip 24 hours in advance)
     Schedule for pickup not kept or long waits
     Schedule for drop-off not kept or long waits
     Service is often not available when I need it
     Staff assistance or sensitivity poor
     Vehicle is in poor mechanical condition
     Vehicle not accessible
     Trip time is too variable or unpreditable
     Other
     SKIP

 

 

Yes

No

SKIP

E39.

Is taxicab service available in your area?

 

 

Next, we would like to ask you about your LONG DISTANCE travel.

 

 

Yes

No

SKIP

E40.

During the past year, did you make any long-distance trips of 100 miles or more one way?

E41. During the past year, what are all the types of transportation you used for long distance travel?

    PERSONAL VEHICLES
     Personal motor vehicle as driver
     Personal motor vehicle as a passenger
     Motorized personal transportation (such as an electric wheelchair, scooter, or golf cart)
     Carpool or vanpool; group car or van
    AIR TRAVEL
     Commercial airplane
     Private or charter airplane
    BUS TRAVEL
     Intercity bus (such as Greyhound)
     Private or chartered bus
     Public bus (includes transit or city bus)
     School bus
    SPECIALIZED TRAVEL
     Paratransit van or bus sponsored by the public transit authority
     Specialized transportation services provided by human services agencies
    TRAIN
     Amtrak or Intercity train
     Subway, "light rail", or commuter train
    OTHER
     Bicycle or pedal cycles
     Taxicab
     Work at home or home-schooled
     Telecommute
     Walking (includes nonmotorized wheelchair, scooter, or assistance device such as a cane)
     Other transportation
     SKIP

E42. Which type of transportation did you use most frequently for long distance travel?

    PERSONAL VEHICLES
     Personal motor vehicle as driver
     Personal motor vehicle as a passenger
     Motorized personal transportation (such as an electric wheelchair, scooter, or golf cart)
     Carpool or vanpool; group car or van
    AIR TRAVEL
     Commercial airplane
     Private or charter airplane
    BUS TRAVEL
     Intercity bus (such as Greyhound)
     Private or chartered bus
     Public bus (includes transit or city bus)
     School bus
    SPECIALIZED TRAVEL
     Paratransit van or bus sponsored by the public transit authority
     Specialized transportation services provided by human services agencies
    TRAIN
     Amtrak or Intercity train
     Subway, "light rail", or commuter train
    OTHER
     Bicycle or pedal cycles
     Taxicab
     Work at home or home-schooled
     Telecommute
     Walking (includes nonmotorized wheelchair, scooter, or assistance device)
     Other transportation
     SKIP

E43. How satisfied are you that your primary long-distance mode of transportation is . . .

 

 

Very Dissatisfied

Somewhat Dissatisfied

Neither satisfied nor dissatisfied

Somewhat Satisfied

Very Satisfied

SKIP

 

 

 

 

 

 

 

 

a.

Close to where you live

 

 

 

 

 

 

 

 

b.

Convenient to get to from the home

 

 

 

 

 

 

 

 

c.

Easy to get into and get out of

 

 

 

 

 

 

 

 

d.

In good mechanical repair

 

 

 

 

 

 

 

 

e.

Reliable

 

 

 

 

 

 

 

 

f.

Comfortable

 

 

 

 

 

 

 

 

 

 

Very Dissatisfied

Somewhat Dissatisfied

Neither satisfied nor dissatisfied

Somewhat Satisfied

Very Satisfied

SKIP

 

 

 

 

 

 

 

 

g.

Able to get to your destination on a direct route and without too many stops

 

 

 

 

 

 

 

 

h.

Affordable

 

 

 

 

 

 

 

 

i.

Safe from accidents

 

 

 

 

 

 

 

 

j.

Safe from crime

 

 

 

 

 

 

 

 

k.

Adequately protected from hostile intentions because of the passenger screening process

Earlier, you said that you took a BUS, such as Greyhound, for long distance travel.

E44. During the past year, how many round trips did you take by bus?
 
     Trips/Year    Didn't use   SKIP

E45. What problems have you experienced at intercity bus stations?

     No problems
    -----------------------------------------------
     Safety and travel information not adapted for my needs (such as Braille signs and beeping or flashing signals)
     Curb cut / ramp / stair / grade problems
     Difficult to see or be seen
     Drainage poor
     Elevators or escalators are broken or missing
     Fare purchase difficult
     Insensitive or unaware passengers
     Lighting inadequate
     Obstacles, protrusions, or debris
     Passenger travel information inadequate
     Passing space or aisle width limited
     Personal safety concerns
     Restroom facilities inadequate
     Schedule not kept
     Seating inadequate
     Shelter inadequate
     Staff assistance or sensitivity poor
     Surface problems (potholes or crack)
     Ticket counters too high
     Too few or missing sidewalks/paths
     Unable to communicate with staff
     Parking inadequate
     Other (Specify: )
     SKIP

E46. Which was the greatest problem for you at intercity bus stations?

     Safety and travel information not adapted for my needs (such as Braille signs and beeping or flashing signals)
     Curb cut / ramp / stair / grade problems
     Difficult to see or be seen
     Drainage poor
     Elevators or escalators are broken or missing
     Fare purchase difficult
     Insensitive or unaware passengers
     Lighting inadequate
     Obstacles, protrusions, or debris
     Passenger travel information inadequate
     Passing space or aisle width limited
     Personal safety concerns
     Restroom facilities inadequate
     Schedule not kept
     Seating inadequate
     Shelter inadequate
     Staff assistance or sensitivity poor
     Surface problems (potholes or crack)
     Ticket counters too high
     Too few or missing sidewalks/paths
     Wide gaps between platform and cars
     Parking inadequate
     Other
     SKIP

E47. What problems have you experienced while on the intercity bus?

     No problems
    -----------------------------------------------
     Safety and travel information not adapted for my needs (such as Braille signs and beeping or flashing signals)
     Board or exit time inadequate
     Boarding or exiting equipment limited
     Difficult to board or exit
     Equipment storage inadequate
     Fare purchase difficult
     Insensitive or unaware driver
     Insensitive or unaware passengers
     Lighting inadequate
     Obstacles, protrusions, or debris
     Passenger travel information inadequate
     Passing space or aisle width limited
     Personal safety concerns
     Restroom facilities inadequate
     Seating inadequate
     Service animals not permitted
     Staff assistance or sensitivity poor
     Wheelchair space inadequate
     Other (Specify: )
     SKIP

E48. Which was the greatest problem for you while on the intercity bus?

     Safety and travel information not adapted for my needs (such as Braille signs and beeping or flashing signals)
     Board or exit time inadequate
     Boarding or exiting equipment limited
     Difficult to board or exit
     Equipment storage inadequate
     Fare purchase difficult
     Insensitive or unaware driver
     Insensitive or unaware passengers
     Lighting inadequate
     Obstacles, protrusions, or debris
     Passenger travel information inadequate
     Passing space or aisle width limited
     Personal safety concerns
     Restroom facilities inadequate
     Seating inadequate
     Service animals not permitted
     Staff assistance or sensitivity poor
     Wheelchair space inadequate
     Other
     SKIP

Earlier, you said that you flown on a commercial AIRPLANE.

E49. During the past year, how many round trips did you take on a commercial airplane?
 
     Trips/Year    Didn't use    SKIP

E50. What problems have you experienced at airports?

     No problems
    -----------------------------------------------
     Safety and travel information not adapted for my needs (such as Braille signs and beeping or flashing signals)
     Curb cut / ramp / stair / grade problems
     Difficult to see or be seen
     Drainage poor
     Elevators or escalators are broken or missing
     Fare purchase difficult
     Insensitive or unaware passengers
     Lighting inadequate
     Obstacles, protrusions, or debris
     Passenger travel information inadequate
     Passing space or aisle width limited
     Personal assistant not allowed
     Personal safety concerns
     Restroom facilities inadequate
     Schedule not kept
     Seating inadequate
     Security procedures too restrictive
     Shelter inadequate
     Staff assistance or sensitivity poor
     Surface problems (potholes or crack)
     Ticket counters too high
     Too few or missing sidewalks/paths
     Tram or moving sidewalk problem
     Unable to communicate with staff
     Wheelchair unavailable
     Parking inadequate
     Other (Specify: )
     SKIP

E51. Which was the greatest problem for you at airports?

     Safety and travel information not adapted for my needs (such as Braille signs and beeping or flashing signals)
     Curb cut / ramp / stair / grade problems
     Difficult to see or be seen
     Drainage poor
     Elevators or escalators are broken or missing
     Fare purchase difficult
     Insensitive or unaware passengers
     Lighting inadequate
     Obstacles or protrusions, or debris
     Passenger travel information inadequate
     Passing space or aisle width limited
     Personal assistant not allowed
     Personal safety concerns
     Restroom facilities inadequate
     Schedule not kept
     Seating inadequate
     Security procedures too restrictive
     Shelter inadequate
     Staff assistance or sensitivity poor
     Surface problems (potholes or crack)
     Ticket counters too high
     Too few or missing sidewalks/paths
     Tram or moving sidewalk problem
     Unable to communicate with staff
     Wheelchair unavailable
     Parking inadequate
     Other
     SKIP

E52. What problems have you experienced while on the airplane?

     No problems
    -----------------------------------------------
     Safety and travel information not adapted for my needs (such as Braille signs and beeping or flashing signals)
     Board or exit time inadequate
     Boarding or exiting equipment inadequate
     Difficult to board or exit
     Equipment storage inadequate
     Insensitive or unaware crew
     Insensitive or unaware passengers
     Left on board without help
     Lighting inadequate
     Obstacles or protrusions
     Passenger travel information inadequate
     Passing space or aisle width limited
     Personal safety concerns
     Restroom facilities inadequate
     Seating inadequate
     Service animals not permitted
     Staff assistance or sensitivity poor
     Wheelchair damaged
     Wheelchair space inadequate
     Other (Specify: )
     SKIP

E53. Which was the greatest problem for you while on the airplane?

     Safety and travel information not adapted for my needs (such as Braille signs and beeping or flashing signals)
     Board or exit time inadequate
     Boarding or exiting equipment inadequate
     Difficult to board or exit
     Equipment storage inadequate
     Insensitive or unaware crew
     Insensitive or unaware passengers
     Left on board without help
     Lighting inadequate
     Obstacles or protrusions
     Passenger travel information inadequate
     Passing space or aisle width limited
     Personal safety concerns
     Restroom facilities inadequate
     Seating inadequate
     Service animals not permitted
     Staff assistance or sensitivity poor
     Wheelchair damaged
     Wheelchair space inadequate
     Other
     SKIP

Earlier, you said that you take a TRAIN for long distance travel.

E54. During the past year, how many round trips did you take by train for long distance travel?
 
     Trips/Year    Didn't use    SKIP

E55. What problems have you experienced at train stations?

     No problems
    -----------------------------------------------
     Safety and travel information not adapted for my needs (such as Braille signs and beeping or flashing signals)
     Curb cut / ramp / stair / grade problems
     Difficult to see or be seen
     Drainage poor
     Elevators or escalators are broken or missing
     Fare purchase difficult
     Insensitive or unaware passengers
     Lighting inadequate
     Obstacles, protrusions, or debris
     Passenger travel information inadequate
     Passing space or aisle width limited
     Personal safety concerns
     Restroom facilities inadequate
     Schedule not kept
     Seating inadequate
     Shelter inadequate
     Staff assistance or sensitivity poor
     Surface problems (potholes or crack)
     Too few or missing sidewalks/paths
     Ticket counters too high
     Unable to communicate with staff
     Parking inadequate
     Other (Specify: )
     SKIP

E56. Which was the greatest problem for you at train stations?

     Safety and travel information not adapted for my needs (such as Braille signs and beeping or flashing signals)
     Curb cut / ramp / stair / grade problems
     Difficult to see or be seen
     Drainage poor
     Elevators or escalators are broken or missing
     Fare purchase difficult
     Insensitive or unaware passengers
     Lighting inadequate
     Obstacles, protrusions, or debris
     Passenger travel information inadequate
     Passing space or aisle width limited
     Personal safety concerns
     Restroom facilities inadequate
     Schedule not kept
     Seating inadequate
     Shelter inadequate
     Staff assistance or sensitivity poor
     Surface problems (potholes or crack)
     Too few or missing sidewalks/paths
     Ticket counters too high
     Wide gaps between platform and cars
     Parking inadequate
     Other
     SKIP

E57. What problems have you experienced while on the train?

     No problems
    -----------------------------------------------
     Safety and travel information not adapted for my needs (such as Braille signs and beeping or flashing signals)
     Board or exit time inadequate
     Boarding or exiting equipment limited
     Difficult to board or exit
     Equipment storage inadequate
     Fare purchase difficult
     Insensitive or unaware crew
     Insensitive or unaware passengers
     Lighting inadequate
     Obstacles, protrusions, or debris
     Passenger travel information inadequate
     Passing space or aisle width limited
     Personal safety concerns
     Restroom facilities inadequate
     Seating inadequate
     Service animals not permitted
     Staff assistance or sensitivity poor
     Wheelchair space inadequate
     Other (Specify: )
     SKIP

E58. Which was the greatest problem for you while on the train?

     Safety and travel information not adapted for my needs (such as Braille signs and beeping or flashing signals)
     Board or exit time inadequate
     Boarding or exiting equipment limited
     Difficult to board or exit
     Equipment storage inadequate
     Fare purchase difficult
     Insensitive or unaware driver
     Insensitive or unaware passengers
     Lighting inadequate
     Obstacles, protrusions, or debris
     Passenger travel information inadequate
     Passing space or aisle width limited
     Personal safety concerns
     Restroom facilities inadequate
     Seating inadequate
     Service animals not permitted
     Staff assistance or sensitivity poor
     Wheelchair space inadequate
     Other
     SKIP