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Form 251 - Report of Passengers Denied Confirmed Space

Form 251 - Report of Passengers Denied Confirmed Space

OMB No. 2138-0018, Expires 9-30-2011


This form should be mailed within 30 days after the calendar quarter to:
Office of Airline Information, BTS, RITA, U.S. Department of Transportation, 1200 New Jersey Ave., SE, Washington, DC 20590-0001.

Paperwork Reduction Act Burden Statement
A federal agency may not conduct or sponsor, and a person is not required to respond to, nor shall a person be subject to a penalty for failure to comply with a collection of information subject to the requirements of the Paperwork Reduction Act unless that collection of information displays a current valid OMB Control Number. The OMB Control Number for this information collection is 2138-0018. Public reporting for Form 251, Report of Passengers Denied Confirmed Space, is estimated to be approximately 5 hours per response, including the time for reviewing instructions, completing and reviewing the collection of information. All responses to this collection of information are mandatory. This is a consumer report which is released to the public. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden to:

Name of Air Carrier: _____________________

OAG Carrier Code:  _____________________

Quarter ended:         _____________________

1. Number of passengers who were denied boarding involuntarily who qualified for denied boarding compensation and:
(a) were given alternate transportation within the meaning of 250.5.
(b) were not given such alternate transportation.
2. Number of passengers denied boarding involuntarily who did not qualify for denied boarding compensation due to:
(a) accommodation on another flight that arrived within 1 hour after the scheduled arrival time of the original flight.
(b) substitution of smaller capacity equipment.
(c) failure of passenger to comply with ticketing, check-in, or reconfirmation procedures, or to be acceptable for transportation under carrier's tariff or contract of carriage.
4. Number of passengers denied boarding involuntarily who actually received compensation*  
5. Number of passengers who volunteered to give up reserved space in exchange for a payment of the carrier's choosing.  
6. Number of passengers accommodated in another section of the aircraft:
(a) Upgrades
(b) Downgrades
7. Total Boardings  
8. Amount of compensation paid to passengers who:
(a) were denied boarding involuntarily and were given alternate transportation within meaning of 250.5 (see item 1(a) above).
(b) were denied boarding involuntarily and were not given alternate transportation (see item 1(b) above).
(c) volunteered for denied boarding (see item 5 above).

I, the undersigned (Title) _________________________________________ _________________________________________ of the above-named carrier, certify that the above report has been examined by me and to the best of my knowledge and belief is a true, correct and complete report for the period stated.

Date:                           _____________________

Signature:                  _____________________

* If any passengers qualified for denied boarding compensation but were not offered compensation, attach a statement as to the number of such passengers and an explanation of why the offer was not made.

Estimated burden - 1 to 10 hours with the average being 4 hours. Comments regarding reporting burden or any aspect of this data collection should be sent to this office.

BTS Form 251 (Formerly CAB and RSPA Form 251)


(A) Air carriers that are submitting Airline Service Quality Performance Reports must submit Form 251 on a quarterly basis for scheduled passenger flights departing from a point within the United States with 30 or more seat aircraft. Reports are due 30 days after the end of the quarter. No data are to be reported for inbound international flights that departed from a foreign point. (Data for a nonstop flight segment that departed from a U.S.point are to be reported even if that flight segment is part of a flight that originated outside the United States) The reporting regulations are contained in 14 CFR Part 250, Oversales.

(B) Line (1) alternate transportation for passengers denied boarding involuntarily means comparable air transportation accepted by the passenger which, at the time the arrangement is made, is planned to arrive at the passenger's destination or first stopover (of 4 or more hours) no later than 2 hours (4 hours for international flights) after the planned arrival time of the flight from which the passenger was bumped. See 14 CFR §250.5 for further details.

(C) Total number denied boarding involuntarily should equal the sum of lines 1 and 2. If not, attach notes explaining any discrepancy.

(D) On line 5, a passenger who volunteers is a person who responds to the carrier's request for volunteers pursuant to 14 CFR §250.2b and willingly consents to exchange his or her confirmed reserved space for compensation of the carrier's choosing. Any passenger selected by the carrier for denied boarding in accordance with boarding priority other than a request for volunteers is considered to have been denied boarding involuntarily, whether or not the passenger accepts denied boarding compensation. In order to be classified as a volunteer, a passenger must have been given the option of taking the oversold flight for which he or she held a reservation.

(E) Total Boardings on line 7 includes only revenue passengers on flights for which confirmed reservations are offered. For international flights, Total Boardings include only revenue passengers on flight segments departing from a U.S. point that are subject to Part 250 and for which confirmed reservations are offered.

(F) Line 8, compensation paid, should include only cash or check payments to the persons described on that line; it should not include the actual or estimated value of any transportation vouchers provided to those passengers. Line 8 includes all cash or check payments made to those passengers, i.e., payments actually accepted by passengers, plus payments that are offered or mailed and not rejected.

(G) Note on the report any abnormal conditions, such as strikes, having an impact on the results.

(H) Send reports to either: e-mail, fax 202 366-3383 or mail:

    Department of Transportation
    BTS/OAI, RTS-42
    1200 New Jersey Avenue, SE
    Washington, D.C. 20590-0001